Customer Service North Carolina

RESUME OF SHANALEE SWABY

Cell: 1-876-***-**** I Email: **************@*****.*** I Address: 290 N Dogwood Trail, Kitty Hawk, North Carolina, 27949

Personal Summary:

A forward-thinking and approachable customer service professional with over four years of experience delivering exceptional service and consistently exceeding client expectations. Known for a positive attitude and a strong commitment to customer satisfaction, with a proven ability to work independently and efficiently. Demonstrated success in surpassing key performance indicators (KPIs) and driving customer loyalty. Eager to bring my expertise and dedication to a dynamic organization focused on excellence and growth.

SKILLS

Problem- Solving Adaptability Communication Empathy

Time Management CRM Software Active Listening Multitasking

EXPERIENCE:

Central Imaging - Assistant Secretary June 2018 – August 2018

Scheduling meetings and appointments

Onboarded & delivered exceptional client service to 50-100 customers per day.

Participated in open exchanges of information across the team to facilitate collaboration and knowledge sharing.

Excellent typing skills with a speed of 30 – 50 words per minute

Happy Customers’ JA - Customer Service October 2020 – May 2021

●Trained 15 new hires on company specific policies, procedures and compliance guidelines.

●Listened, diagnosed and resolved technical issues guiding users through step-step solutions.

●Received a 5-star customer satisfaction rating through voice, chat and email communications.

●Adhered to standard operating procedures to complete basic to moderate processes with a high level of accuracy and attention to detail.

Sutherland Global Services (WFH) July 2021 – February 2023

●Provided prompt customer support with a professional, friendly and patient tone.

●Resolved customer escalations and time-sensitive requests in a timely and efficient manner by sending meeting requests and emails via outlook/teams, making telephone calls, and performing other operations tasks as needed.

●Completed customer insight reports and input over 120,000 units of sensitive data.

Sanderling Resort May 2025 - Present

●Warmly greet guests upon arrival and escort them to their tables.

●Offer knowledgeable recommendations on menu items and daily specials.

●Answer phone calls, manage reservations, and assist with takeout orders.

●Support the kitchen by plating dishes with attention to detail and presentation standards.

●Serve food and beverages to guests efficiently and courteously.

●Prepare and package to-go orders, ensuring accuracy and quality.

●Maintain cleanliness and organization of the front-of-house area.

●Collaborate with kitchen and service staff to ensure a seamless dining experience.

EDUCATION:

Mount Saint Joseph Catholic High School Completed High School Diploma

Caribbean Secondary Examination Certificate (CSEC)

●Mathematics

●History

●English A

●Principles of Business

●Electronic Document Prep. & Mgmt

●Principles of Accounts

● Office Administration

University of Technology Jamaica Bachelors of Business Administration in

3rd Year Student Marketing and Production Mgmt Minor

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