HR & Operations
Resume:
MARYANNE M. NZIOKA
Strategic Head of Operations & HR Leader with 10+ years of experience in HRM & security operations, risk management, and human resources. Proven track record of reducing security risks through advanced threat assessment and protocol implementation, cutting operational costs by while maintaining service excellence, improving employee retention by 30% via targeted HR initiatives spearheading digital transformation (ERP, surveillance, HRIS) to boost efficiency. Contact
Address
00100 Nairobi
Phone
maryannemorris2013@gmail.c
om
Core
Competencies
Sage
Scio ERP
HRMS
CCTV
analytics
Risk
assessment
HR data
privacy
Predictive
workforce
modeling
KPI
dashboards
Workforce
planning
Professional Experience
2025-01 -
Current
Head of Operations
SecurKenya Company Ltd
● Reduced incident response time by 35%
through enhanced monitoring systems
● Trained personnel on updated SOPs, achieving
90% compliance
● Increased customer satisfaction by actively
addressing concerns and ensuring timely
resolutions.
● Collaborated with executive leadership on
strategic planning initiatives to drive business
growth.
● Developed comprehensive training programs
for staff, enhancing team performance and skill
sets.
● Implemented risk assessment procedures to
minimize potential disruptions across all areas of operation.
● Led cross-functional teams to achieve
company goals, fostering collaboration and
communication.
2024-06 -
2025-01
Senior HR Manager
SecurKenya Company Ltd
● Decreased hiring cycle time by 40% via
streamlined recruitment processes
● Launched upskilling programs, improving staff
performance metrics by 25%
● Evaluated HR policies and procedures regularly,
making recommendations for continuous
improvement opportunities.
● Optimized performance management systems,
ensuring alignment with corporate goals and
objectives.
● Evaluated employee onboarding programs and
presented strategic improvement
recommendations to upper management.
● Mentored junior HR professionals on best
practices within the field, contributing to their
professional development journey as future
leaders in the industry.
● Ensured compliance with employment laws,
mitigating potential risks to the organization.
● Structured compensation and benefits
according to market conditions and budget
demands.
2022-01 -
2024-01
Senior HR & Operations Manager
Kamtix Cleaners
● Automated payroll processing, reducing errors
by 98% with Sage ERP
● Revised HR policies, ensuring 100% compliance
with labor regulations
● Conducted regular performance reviews,
identifying areas for improvement and
developing action plans to address them.
● Supervised operations staff and kept employees
compliant with company policies and
procedures.
● Led hiring, onboarding, and training of new hires to fulfill business requirements.
● Developed and implemented strategies to
maximize customer satisfaction.
● Empowered employees to take ownership of
their responsibilities, leading to increased
accountability and improved performance
outcomes.
● Facilitated smooth collaboration between
departments through clear communication
channels.
2008-04 -
2020-10
HR Administrator
Tortola Group of Schools
● Managed payroll for 100+ employees with zero
discrepancies
● Boosted donor confidence through transparent
financial reporting.
● Updated HR database with new employee
information, changes in benefits, and other
details.
● Handled the onboarding process for newly hired
employees, including distributing all paperwork.
● Ensured accurate record-keeping by
conducting regular audits of personnel files and
HR databases.
● Prepared new hire letters, employee contracts,
and corporate policies.
● Oversaw hiring, staffing, and labor law
compliance.
● Maintained up-to-date knowledge of HR best
practices, applying this expertise when advising
managers on employee matters.
● Served as a knowledgeable resource for all staff members regarding company policies,
procedures, benefits, and other HR-related
matters.
2006-04 -
2007-11
Supervisor
Book Villa Launch
● Increased operational efficiency by 30%, driving 20% higher profitability
● Oversaw daily operations of the department,
ensuring smooth workflow and timely
completion of tasks.
● Applied strong leadership talents and
problem-solving skills to maintain team
efficiency and organize workflows.
● Improved customer satisfaction with timely
response to inquiries, addressing concerns, and
finding effective solutions.
● Resolved conflicts among team members
promptly, maintaining a harmonious working
environment conducive to productivity.
● Increased team productivity by implementing
efficient workflows and setting clear
expectations for staff members.
● Enhanced communication within the team by
holding regular meetings and encouraging
open dialogue among all members.
● Mentored junior staff members in their career
development, sharing knowledge from years of
experience in the field.
Education
● Master Managing Employee Performance
Employee Certificate
● Payroll Basics for Employees certificate
● Human Resource Diploma
● HRIS Technology and Tools Certificate
● SCIO ERP Certificate of proficiency in HR
management software
● SCIO ERP Certificate of proficiency in
Operations management software
● HR Hiring Guide Certificate
● HR prep certificate
● The ultimate guide to the benefits admin
certificate
● Business Administration Certificate
● Personal safety and security certificate
● KCSE Muvuti High School
● KCPE Kaviani primary
Key Achievements
● Security Tech Integration: Deployed
surveillance, reducing false alarms by 60%
● HR Digitalization: Automated 80% of onboarding
with HRMS tools
● Led a seamless integration of HRMS with SCIO
ERP, streamlining payroll, compliance tracking,
and workforce analytics reporting
● Cost Optimization: Saved annually through
vendor renegotiations
Referees
Available upon request.
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