Customer Service Quality Assurance
Resume:
Resume:
Queenie E Brown
**********@*****.***
OBJECTIVE: To obtain a challenging position that utilizes my job and training experience and potential for growth with the company.
SIKLLS OF QUALIFICATIONS:
• 20 years of Customer Service experience
• Exceptional communication skills
• Proficient with Microsoft Office
• Good with Word, Outlook, Excel and WPM 30
EXPERIENCE
11/2020-Current
CSL Plasma
Reception Tech.
Certified vital science technician
CLIA rectified 11/2023
Signed up by licensed trained metaphysis and state doctor and quality assurance trained representatives to check vital signs, blood pressure cholesterol weight temperature measurement of over 90 patients a day
Provided educational material regarding hematocrit iron and blood level fluids protein sample provided assisted annual visit for annual follow-up and physical for patients. Obtained blood sample without diagnosis regarding suitable demographic donor counseling Patient to donate plasma and plasma donations suitable for testing.
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
Ruby Medical School of Occupational
Certifications: 11/2022-05/2023
Phlebotomy, EKG, ECG, CNA, HHA,Health, indirect care,. CLIA certified certificate of completion 10/2023
.Intern Phlebotomy program/Lab
Lawn Technician/Mosquito Technician
TruGreen - Pompano Beach, FL
March 2022 to Present
· Certifications in both areas approved driving record DOT, medical evaluation any ability for safety driving and PPE or fleet vehicles. · Maintain service rate be 95% or better · While assisting technician calls on the residential accounts of 25+ service visits daily. · Provide service to residential customers by making timely lawn, landscape, and/or irrigation applications, · Diagnosing and correcting customer problems through service calls and other communications · Selling/up-selling services to new and existing customers, resulting in growth of our customer base. · Completing production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices.
Cashier/Customer Service
Lowes - Fort Lauderdale, FL
June 2018 to February 2022
· Face to face customer service while · Handling inventory transactions and sales or store credit cards to up sell for memberships and provided information of benefits on merchandising services.
Case Coordinator/Customer Service
All American Medical - Davie, FL
April 2014 to May 2018
· Consistently received incoming calls from patients in need of diabetic supplies. · Processed orders for diabetic supplies with outbound calls to existing members. · Gave follow up calls to patients at entry of mail order processing services for diabetics supplies and pain management such as pain creams, pain patches, pain solutions. · Upselling with each pharmacy exiting members services with multiple requests for enrollments for back braces, shoulder braces, ankle braces, diabetic shoes, medication services. · Documented as needed and maintain comprehensive case files. · Determined the required level and frequency of services per established program guidelines. · Processed member prescriptions for insurance updates and refills orders. · Collection of insurance info data for eligibility records of mail ordered Part D benefits. · Checks eligibility and verifies benefits, obtains, and enters data into systems, processes requests, and triages members and information to the appropriate department. · Provided demographic information for verification of the member. · Provide excellent customer service to Medicare members. · Working alongside with All American Pharmacy for benefits changes with members insurances. · Gained knowledge and understanding of the member insurance benefits with telecommunication service to simplifying insurance benefits with the patient. · Provided data entry on company folder and pharmacy log of the transition of placement of where the member benefits will either continue with AAM or another provider per the member benefits change of diabetic testing suppliers. · Provided HMO and PPO benefits information for different insurances with the members insurance for comparison on various benefits such as medication benefits.
Collector/Chase Bank
UCB United Collection Bureau
November 2013 to January 2014
· Inbound and outbound calls for negotiation of debt. · Process electronic transfer payments · Advised consumers of good credit ratings and collection standing's and satisfactory levels. · Follow privacy policy of consumer and of Chase clients in release of policy and procedures. · Managed portfolio and data entry of new client in old clients. · Research privacy of Chase's clients and skip traced in research of the client’s identity.
Customer Support Representative
IRT International Response Technology - Miami, FL
April 2012 to October 2013
· Account T-Mobile · Receive Incoming calls for payments transactions and sales · Help Desk Troubleshooting client’s mobile devices · Perform client/customer account changes · Perform data entry · Enforce T-Mobile policy for client, customer, and agents · Introduced seasonal and year-round promotions for sales · Handel Business account for corporate companies/dealers
Sales Agent
Vector Marketing/Cut Co. Cutlery - Miami, FL
March 2012 to April 2012
· Performed Personal Interactive Sales Presentations · Demonstration of Personal Sales products · Performed personal transactions Cutco cutlery Products · Data Entry of sales
Member Service/ Administrator Assistant
Physician United Plan - Orlando, FL
November 2010 to March 2011
· Received called from patients about their plans. · Verified benefits to providers for in-network and out of network benefits prior to each procedure. · Provided co-pay benefits info to members and provider. · Collected Company mail and sent to dept. along with researched mailed in billing co-pay forms for members.
Customer Support Representative/ Case Coordinator
Quality Assures Services Alere Inc. - Orlando, FL
February 2008 to February 2010
· Received Inbound calls for patient’s re-order on home testing · Qualified Patients with different type’s insurances companies. · Durable Medical Equipment and testing supplies and Monitors. · Specified Diagnoses for insurance cover on home testing monitors. · Gave insurance information for approval on home testing units. · Consultant with patients and their insurance plans. · Completed patient’s charts for Medicare Medical Oddities and HIPAA. · Certified in HIPAA and Medicare (CMS) regulations and guidelines in · Identifying diagnostic testing facility (IDTF).
Patient Care Coordinator
Curascript Pharmacy - Orlando, FL
October 2006 to February 2008
· Assist chronic disease patients. · Establish new accounts. · Set up patient prescription orders. · Processed large quantities of data. · Assisted patients with questions about their medication deliveries. · Communicated with physicians and insurance companies regarding their patients.
Lowes
06/2018-02/2022
Cashier
Face to face customer service while
Handling inventory transactions and sales or store credit cards to up sell for memberships and provided information of benefits on merchandising services.
04/2014-05/2018
All American Medical
Case coordinator
Except inbound calls to assist in navigating diabetic supplies and orders while afflicted third parties insurance company submitted medical coverage for their clients during the shipping process of orders.
11/2013-01/2014 UCB United collection Bureau:
Collector/Chase Bank
Inbound and outbound calls for negotiation of debt.
Process electronic transfer payments
Advised consumers of good credit ratings and collection standing's and satisfactory levels.
Follow privacy policy of consumer and of Chase clients in release of policy and procedures.
Managed portfolio and data entry of new client in old clients.
Research privacy of Chase's clients and skip traced in research of the clients identity.
4/2012-10/2013 IRT International Response Technology
Miami, FL
Customer Support Rep :
Account T-Mobile
Receive Incoming calls for payments transactions and sales
Help Desk Troubleshooting client’s mobile devices
Perform client/customer account changes
Perform data entry
Enforce T-Mobile policy for client, customer and agents
Introduced seasonal and year round promotions for sales
Handel Business account for corporate companies/dealers
3/2012-4/2012 Vector Marketing/Cut Co. Cutlery
Miami, FL
Sales Agent:
Performed Personal Interactive Sales Presentations
Demonstration of Personal Sales products
Performed personal transactions Cutco cutlery Products
Data Entry of sales
11/2010-03/2011 Physician United Plan
Orlando, FL
Member Service/ Administrator Assistant:
Received called from patients about their plans.
Verified benefits to members for in-network and out-of network benefits
Verified benefits to providers for in-network and out-of network benefits prior to each procedure.
Provided co-pay benefits info to members and provider.
Collected Company mail and sent to dept. along with researched mailed in billing co-pay forms for members.
02/2008-02/2010 Quality Assures Services Alere Inc.
Orlando, FL
Customer Support Rep:
Received Inbound calls for patients re-order on home testing
Qualified Patients with different type’s insurances companies.
Durable Medical Equipment and testing supplies and Monitors.
Case Coordinator:
Specified Diagnoses for insurance cover on home testing monitors.
Gave insurance information for approval on home testing units.
Consultant with patients and their insurance plans.
Completed patient’s charts for Medicare Medical Oddities and HIPAA.
Certified in HIPAA and Medicare (CMS) regulations and guidelines in
Identifying diagnostic testing facility (IDTF).
10/2006-02/2008 Curascript Pharmacy
Orlando, FL
Patient Care Coordinator:
Assist chronic disease patients.
Establish new accounts.
Set up patient prescription orders.
Processed large quantities of data.
Assisted patients with questions about their medication deliveries.
Communicated with physicians and insurance companies regarding their patients.
01/2005-10/2006 Walgreens Inc.
Orlando, FL
Customer Service Representative:
Checkout and retail counter as cashier.
Assisted customers with any questions and Input prescription orders.
Processed counter transactions.
08/2001 - 01/2005 Quality Marketing Group Inc.
Orlando, FL
Sales Representative/Customer Service:
Sold Disney vacation packages.
Verified sales vacation packages with Summer Bay Resorts.
Verified customer demographic information.
Assisted customers with questions concerning their travel itineraries.
Provided pertinent information about travel requirements.
11/2010-3/2011 Physician United Plan
Orlando, FL
Admin/ Mail Clerk & Member Service:
Answering inbound call for members with questions about their insurance plan
Answering Inbound calls for providers to verify eligibility benefits such as co-pay and in-patient or out-patient benefits information etc.
Opened envelopes by hand or machine
Stamps date and time of receipt on incoming mail.
Keeps record of registered mail.
EDUCATION
06/2002
Miami North Western SHS
Miami,FL
High School Diploma:
Continuing Education
Broward Community College
Ruby Medical For Health Occupations
Fort Lauderdale, FL 33313 US
Graduated
03/2023
Certified phlebotomist certified and straight needles, butterfly needles, capillary, lancet, and vein-punctures.
Certified
Phlebotomy, EKG, ECG, CNA, HHA,Health, indirect care,. CLIA certified certificate of completion 10/2023
Applying 12 & 5 Leads
PROFESSION REFERENCE:
Deshanna Brown School Borad member ph.305-***-****
Kadeja Jackson Court Appointed Child Case Worker ph.305-***-****
Contact this candidate