It Support Specialist

Kamal BK

IT Support Specialist

Montclair, CA ***63

Phone: 951-***-**** Email: **********@*****.*** www.linkedin.com/in/kamal-bk Professional Summary

Highly motivated IT Support Specialist with 3+ years of experience delivering high-quality technical support to small and mid-sized businesses. Proficient in troubleshooting hardware, software, and network issues, managing MSP systems, and efficiently resolving 15-25 tickets daily. Known for strong problem-solving skills, exceptional communication, and enhancing organizational productivity through technology.

Core Competencies

End-user Technical Support (Onsite and Remote)

PC and MAC Support, Network Drive, Domain Join

Application Deployment and Configuration

Effective Communication and Team Collaboration

Problem-solving and Time Management

Office 365 and Microsoft Exchange Administration

Windows Server Management

Internet Troubleshooting (Connectivity, Wi-Fi, DHCP, IP Addressing)

Active Directory Administration (Users, Groups, Group Policies)

Printer Setup and Network Integration

Basic Cisco Router Configuration

LAN/WAN Configuration (SonicWall, Untangle)

PC Imaging and Basic Hardware Support

Cisco and Microsoft Teams VoIP Systems

Ticketing System Management and Escalation

Mobile Device Management (Intune)

Server Backup and Data Restoration (Symantec, Veeam)

Basic Azure VM and Hyper-V Management

MFA, Password Reset, Account Lockout Resolutions

Multitasking and Time Management

Attention to Detail and Creativity

Work Experience

IT Support Specialist

Omega Tech IT Seattle, WA (Remote) Jan 2023 – Present

Provide end-user technical support, managing 15-20 tickets daily through a ticketing system.

Diagnosed and resolved 20+ network issues weekly, reducing user downtime by 25% and ensuring SLA compliance.

Configured and maintained Office 365, including user account management and basic Microsoft Exchange management.

Kamal BK

IT Support Specialist

Montclair, CA 91763

Phone: 951-***-**** Email: **********@*****.*** www.linkedin.com/in/kamal-bk

Managed Active Directory users, groups, and group policies.

Performed LAN/WAN configurations and troubleshot internet connectivity, managing DHCP settings.

Set up Cisco VoIP phones and Teams telephony systems for seamless communication.

Managed PC imaging, onboarding/offboarding processes, and application deployments.

Ensured secure mobile device usage through Intune, applying compliance practices.

Supported basic Windows Server management and data restoration processes using Symantec and Veeam.

Communicated technical solutions clearly to non-technical users, enhancing customer satisfaction.

IT Support Technician

Careall IT Chicago, IL (Remote) Jun 2021 – Nov 2022

Delivered onsite and remote technical support, closing 20-25 tickets daily while prioritizing escalations.

Demonstrated adaptability by managing multiple high-priority tickets in a fast-paced environment, maintaining 98% SLA compliance.

Assisted with network drive configurations, domain joins, and hardware setups.

Managed Office 365 accounts, including license management and troubleshooting user access issues.

Configured routers and LAN/WAN setups.

Resolved daily IT issues such as PC slowdowns, BSOD errors, and application malfunctions.

Streamlined PC imaging processes for onboarding, reducing setup time for new hires by 30%.

Utilized problem-solving abilities to resolve user issues effectively.

Collaborated with cross-functional teams to improve onboarding processes and user training. Education

Bachelor of Arts in Mathematics – Tribhuvan University, Nepal Certifications

CompTIA Network+

Microsoft 365 Fundamentals

Reference will be provided upon request.

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