Patient Care Customer Service

Markisha Rainey

Lakeland, FL 863-***-**** ********.******@*****.***

Medical Assistant student expected to graduate by May 2023. 11+ years of professional experience in patient care, childcare, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control, First Aid/CPR

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Administrative Skills, Patient Care, Childcare, Management Skills PROFESSIONAL EXPERIENCE

Lakeland Regional Health Lakeland, FL 2018 - Present Health Unit Coordinator

● Daily, welcome 15+ patients, check-in new patients, and answer phone calls.

● Maintain the appointment calendar, schedules, and medical charts.

● Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations.

● Plan patient procedures and activities.

● Order medical equipment, supplies, and infrastructure for the hospital.

● Assist patients with important hospital forms and inform them about the procedures of the health facility.

● Assure required forms are completed and signed by professional staff and notify various departments of the action.

● Verify and guarantee that patients' records of treatment are complete, accurate, and properly filed before forwarding to the medical records department.

● Resolve all patient complaints and collect reviews to help improve functionality.

● Maintain and update patient medical records.

● Work with medical and non-medical employees.

● Train new employees on hospital processes.

Polk County School Board Lakeland, FL 2017 - 2018 Custodian

● Responsible for all basic cleaning in and around the facility; worked with a team of 2+ cleaners per shift.

● Cleaned floors and rooms, including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot-cleaning glass and windows using disinfecting supplies.

● Set up, stocked, and maintained cleaning equipment and supplies.

● Monitored and maintained sanitation and organization of assigned outdoor areas.

● Extremely familiar with health guidelines and utilizing the proper cleaning chemicals.

● Decontaminated operating tables, beds, other standing equipment, and sterilized rooms.

● Responsible for the cleanliness of rooms occupied by patients, rooms, surgical areas, offices, labs, waiting areas, and restrooms.

Lakeland Family YMCA Lakeland, FL 2012 - 2017

Childcare Coordinator

● Implemented recreational programs and educational activities for groups of 300+ children aged 5-18.

● Fostered children’s engagement in free play, peer play, arts and crafts, electronics, and gross motor activities.

● Provided personalized feedback to each camper and their guardians throughout the summer session.

● Proven ability to receive, change, balance, and maintain accurate financial records and documentation in regard to billing and invoices; operated necessary software and office equipment to this end.

● Facilitated lesson plans, graded examinations and assessments, and oversaw lesson execution.

● Assigned tasks to camp counselors to fit skill levels and maximize team performance for crews of 8+ employees.

● Maintained camp’s health and safety protocols; responded to and reported emergencies to appropriate parties. EDUCATION/CERTIFICATIONS

National Child Development Associate Certification (CDA) Child Development Association 2024 (Expiration) Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 CPR & AED Certification American Heart Association New York, NY 2023 Voluntary PreKindergarten Certification (VPK) Department of Children & Families Lakeland, FL 2010 High School Diploma Lakeland Senior High School Lakeland, FL 2000

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