Customer Service Medical Equipment
Resume:
Tamara Kennedy
Grand Junction, CO 81504
Adaptable, knowledgeable and reliable with highly developed performance skills which include; Customer Service, Revenue Compliance, Supervision, Training and Development
My greatest strengths throughout my career are having the ability to accept change, the willingness to learn, and the logic and insight to prepare. These strengths allow me to quickly adapt to the multiple roles I acquired. My enhanced technical skills allow me to perform the required research and follow compliance protocol. I have great integrity; I am self-motivated and capable of creating routines for timely task completion.
At Grand Mesa Medical Supply, I successfully carried out multiple positions such as: Billing, Complex Rehab Assistant and Customer Service. As a Billing Manager at USA Mobility, I used my advanced payer knowledge, medical terminology and coding skills to collect large volumes of aging revenue. My responsibilities were to manage all activities for: revenue quality control, billing and collections. When I became a certified Corporate Revenue Support Training Specialist my requirements were to have expert knowledge of corporate policies and procedures to implement numerous training productions which include customer service, billing, accounts receivable and logistics.
WORK EXPERIENCE:
June 2016 to September 2024: Billing Representative, Rehab Assistant and most recent position of Customer Service for Grand Mesa Medical Supply. A privately owned prestigious company who provided durable medical equipment, complex rehab equipment and specialized in ostomy, urinary, incontinent supplies and nutrition. This required advanced customer service skills, which included resolving and diffusing dissatisfaction in some instances with satisfying results. Orders for clients were received from walk-ins, telephone orders and incoming faxes (on-Line via E-drive) and scheduling for delivery and pickups.
July 2015-April 2016: Billing Representative for Physician’s Choice Medical: A provider who supplied home medical equipment and supplies which included enteral nutrition. My primary responsibility was to work denial reports, obtaining required documentation and reporting in their billing department.
November 2010-July 2016: Billing Manager for USA Mobility Inc: A privately owned medical equipment company specializing in Complex Rehab Technology. I was required to manage revenue qualification & confirmation of deliveries, billing all revenue to payers which included Medicare, Medicaid and Commercial accounts. I also posted collections and worked denials to obtain a positive outcome.
1994 to 2009: Customer Service, Supervision and Corporate Training Manager Apria Healthcare: A corporation specializing in home medical equipment, respiratory equipment and medical supplies. The skills required to obtain this position were:
Proficient knowledge in customer service, revenue management and logistics for a contact center and their multiple branches
Managed, completed all activity and trained in accounts receivable. This included: Billing, Collections, Posting and Reporting.
Advanced Customer Service skills including training for all staff and supervision for: Customer Service, Quality Control, Management and Reporting.
Completed Logistics training using JD Edwards distribution for delivery and inventory control.
Effective daily, monthly, quarterly and yearly activity reporting promoting a positive and measurable outcome.
Knowledge of Joint Commission Accreditation Compliance requirements
Proficient with ICD-10, HCPC, CRT coding and Medical Terminology
Education:
Metropolitan State College Denver, CO Business Administration 1year
Eastern Montana College Billings, MT Business Administration 2 year
References:
Kahnie Johnson
Business Owner
Grand Mesa Medical Supplies
Stephan Cook
Associate
Grand Mesa Medical
Brenda Green
Associate
Grand Mesa Medical
Kin Herrera
Friend
Jay Maddox
Business Owner
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