Data Analyst Customer Service

Sana Sadiq

Phone: 407-***-**** Email: ***.*********@*****.*** Location: Orlando, FL

Dynamic and customer-focused professional with a strong background in IT and data analytics, complemented by extensive experience in customer service and administrative roles. Proven ability to enhance customer satisfaction, streamline operations, and support cross-functional teams through both technical and interpersonal expertise.

PROFESSIONAL EXPERIENCE

UPSCALE TRANSPORTATION – Office Administrator (05/2022 - Present)

Managed daily website updates, optimizing pricing strategies and promotions, increasing customer inquiries by 20%.

Oversaw administrative operations, including inventory management and event coordination, reducing office supply costs by 15%.

Led staff management, handling recruitment, training, and scheduling for a team of 10+, improving employee retention by 25%.

ITG (INCENTIVE TECHNOLOGY GROUP) - (Intern) Jr. Data Analyst (09/2019 - 01/2022)

Developed and optimized 5+ Tableau dashboards, improving sales team efficiency and data visualization, leading to a 30% reduction in reporting time.

Created and maintained database structures using Oracle SQL, enhancing data retrieval speeds by 40%.

Automated manual data pulls, streamlining reporting processes and reducing labor hours by 20+ hours per month.

SHERATON VISTANA RESORT – Front desk Room Blocking Specialist (01/2016 - 06/2019)

Managed 100+ room assignments daily, ensuring accurate guest accommodations and increasing customer satisfaction scores by 15%.

Handled high-volume customer inquiries, answering 50+ calls per shift, resolving guest concerns, and maintaining a 98% positive feedback rating.

Implemented process improvements that enhanced check-in efficiency, reducing average guest wait time by 10 minutes.

HOUSE OF SPICES INC. Sales Specialist (06/2013 - 01/2016)

Increased sales revenue by 18% by developing and implementing effective customer engagement strategies.

Negotiated volume discounts, securing better pricing from suppliers and reducing procurement costs by 12%.

Supervised a team of 5+ employees, optimizing performance and ensuring seamless operations across multiple departments.

TECHNICAL SKILLS

Data Analysis & Management: Data Processing, Data Cleaning, Data Transformation, Data Warehousing, ETL Processes, Business Intelligence, Software Testing

Programming Languages: SQL, Python, Java, HTML

Data Visualization & BI Tools: Tableau Desktop, Power BI, Google Data Studio

Software & Productivity Tools: MS Office Suite, Jira, Git.

Operating Systems: Windows, macOS, Linux

EDUCATION

Bachelor of Science in Information Systems Technology Seminole State College

Associate of Arts in Business Administration Valencia Community College

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