Emergency Medicine Telephone Triage
Resume:
Phyliss Sloan
Sturgis, MS *****
*****@*******.***
Professional Summary
RN for 31 years. 25 of those years med-surg for 3, remaining 22 Emergency medicine. I am now a telephone triage Rn. I am officially employed with NMMC. I use my critical thinking skills and my knowledge base adhering to the Smith-Thompson protocols to help pts recieve timely care through medical necessity per situation. We take inbound calls for the sates of Ms, Al, and Tennesee. We take call for the clinic system, make appts and verify upcoming appointments. We take after hours calls for NMMCHematology /Oncology,review pts labs, report values to MD . Take prescription orders, or rely info if emergency care is needed per pt symptoms reported. I am looking for remote employment because I have had a CVA in 2012 and a wheelchair user. I would be amenable to drive short distances to a facility. I have my own motorized chair, but remote is preferred. I use Dragon speak to text at Nurselink due to r side weakness. I can still type proficient with my left hand. I have had excellent performance /peer reviews. License has no disciplines and held ACLS,TNCC,and PALS certifications for over 20 years. Work Experience
RN nurse Triage -NMMC NURSELINK
North MS Medical Center-Tupelo, MS
August 2021 to Present
RN 20 years experience in Emergency Medicine, . Active license, no disciplines.
• Provided telephone triage services to patients, assessing their symptoms and providing appropriate medical advice
• Utilized nursing knowledge and clinical judgment to accurately assess the urgency of patient needs
• Effectively communicated with patients, caregivers, and healthcare providers to gather relevant information for accurate assessment
• Followed established protocols and guidelines to determine appropriate course of action for each patient inquiry
• Documented all patient interactions in electronic health records system, ensuring accuracy and completeness of information
• Collaborated with healthcare team members to coordinate follow-up care for patients as needed
• Demonstrated strong communication skills in explaining medical instructions clearly and concisely over the phone
• Managed a high volume of incoming calls while maintaining professionalism and efficiency
• Prioritized urgent cases based on severity of symptoms, ensuring timely response and appropriate intervention when necessary
• Assisted in scheduling appointments or referrals for patients requiring further evaluation or treatment
• Provided emotional support and reassurance to callers experiencing distressing symptoms or situations
• Educated patients on self-care measures they can take at home before seeking further medical attention if appropriate
• Maintained strict confidentiality regarding patient information in accordance with HIPAA regulations
• Collaborated with physicians, nurses, pharmacists, and other healthcare professionals to ensure seamless coordination of care
• Participated in ongoing training programs to stay updated on current medical practices and protocols
• Adhered to quality assurance standards by reviewing recorded calls periodically for accuracy
• Demonstrated empathy towards callers while remaining objective during assessments
• Efficiently managed time by prioritizing tasks effectively during busy call periods
• Identified potential emergencies through careful questioning techniques
• Informed callers about available community resources such as urgent care centers or emergency departments when necessary
• Served as a reliable resource for colleagues by sharing knowledge gained from previous patient interactions
• Collaborated with healthcare providers to develop and update telephone triage protocols based on evidence-based practices
• Assisted in training new telephone triage nurses, providing guidance and support during their orientation period
• Maintained a calm and composed demeanor while handling stressful or challenging calls
• Ensured accurate documentation of all relevant information provided by callers for future reference
• Achieved a high level of caller satisfaction through effective communication and compassionate care
• Managed XX number of calls per shift, maintaining a high standard of quality and efficiency
• Reduced unnecessary emergency room visits by accurately assessing patients' needs over the phone
• Received positive feedback from supervisors for exceptional performance in delivering telephonic nursing care
• Implemented strategies to improve call response time, resulting in an average wait time reduction of XX%
• Demonstrated strong critical thinking skills in evaluating symptoms reported by callers
• Contributed to the development of standardized protocols for common medical conditions encountered during telephone triage
• Provided education to patients regarding medication administration, potential side effects, and appropriate dosages as needed
• Collaborated with healthcare team members to ensure continuity of care for patients transitioning between different levels of care
• Maintained up-to-date knowledge on medications, treatment options, and healthcare resources available within the community
Staff RN
FastCare Medical Clinic-Starkville, MS
May 2009 to April 2012
STAFF RN,MEDICAL CLINIC,
Staff RN
CHOCTAW COUNTY Medical Center-Ackerman, MS
June 2000 to April 2012
RN PRN,ER,GERI-PSYCH
RN Staff Nurse
Oktibbeha County Hospital-Starkville, MS
June 1994 to May 2011
EMERGENCY ROOM RN,ACLS,PALS,TNCC,BURN CERTIFICATES Education
Associate in Nursing
MUW-Columbus, MS
August 1991 to May 1994
Associate of Science Nursing in NURSING
MS University for Womem-Columbus, MS
August 1991 to May 1994
Nursing Licenses
RN
Skills
• RN
• Emergency Room
• Med Surg
• Nursing
• Medication administration
• IV insertion
• Hospital experience
• EMR systems
• Acute care
• Pediatrics
• ICU experience
• Critical care experience
• Patient care
• Catheterization
• Medical terminology
• Telephonic Triage smith-Thompson protocols (3 years) Certifications and Licenses
RN License
BLS Certification
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