Management & Program Assistant
Resume:
**** ************** ********** ***********
Management & Program Assistant
L. Viv’ette Gibson
*** *. **** **., **** 851 (M) Emporia, VA 23847
Emporia, VA 23847
*.*******.******@*******.***
540-***-**** (Mobile-P) 804-***-**** (Mobile-W)
• Ten plus year’s administrative operations service experience in a variety of industries to include hospitality, income taxes, sole proprietorships, DoD, Military, Health Care, and private industry.
• Proven self-starter, responsible follow through –expedient correspondence redress & format.
• Utilizer of excellent business administrative judgment and time management skills.
• Balancer of effort in all areas of assignment, ensure goals and timelines are met and, or exceeded. Review, advise on revised directives and instructions relating to corporate operations.
• Cultivate inter and intra-office business relationship(s); facilitator of an inclusive approach toward customer base while acting in the best interest of company.
• Advanced Proficiency in MSO Suite 2013, Project Management software familiarity, personable communication skills, knowledgeable of Windows 10, adept internet navigation, Familiarity w/ Web Design and update, type 60 wpm.
• Boundless energy, capable of adapting to several roles simultaneously, strong multi-tasker; steady, confident, focused. Veteran: 5-point preference claimed.
• Adept assumption collaborative responsibility and office leadership within assigned capacity.
• Problem solver, strong negotiator, and motivator with 6 plus year’s administrative customer service experience.
Management and Program Assistant 4/2020 – Present
Department of Defense – Defense Logistics Agency (DLA) Richmond, VA Defense Supply Command Richmond
Assistant Website Administrator, Administrative Coordinator of (Intra)Tasker Operations to include QA SIGACT, Directors Monthly, Problem Item Review, Sustainment Brief(s) Production Governance. Internal Taskers to Directorate. Record Management to include DACS RM Steward for QA. Keeper, maintainer/facilitator for Directorate member(s) calendar(s), Workflow mailboxes, Seating & Org Charts, Conference Rooms(s), Distribution List(s) coordinator/updater. Create document for smooth interchange and quick update (i.e., pdf to word, etc.). Collect and compile data for projects both division and directorate.
Move requests, Work Order – entry, and update. Local special project facilitator/compiler for COVID 19. SEP – Special Emphasis Program representative, (EEO). GPC Program CC. Key custodian, Supply handler, GOV – Government Owned Vehicle coordinator for directorate, Application Usage: Zoom, Teams, WebRTC, Share Point Website facilitator. Excel Spreadsheet, Word, and PowerPoint usage. Visio and Publisher continuity. Secretary (0318) 09/2017 – 4/2020
Department of Defense – Defense Logistics Agency (DLA) Richmond, VA Defense Supply Command Richmond
Secretary to Division & Deputy Division Chief – utilize various software packages to include Outlook, One Note, Visio, PowerPoint, Excel, Word, Adobe document change, shared drive, Reserve IT
(AgilQuest), Work Orders – Call_CustSvc (Access), Share Point Web Page facilitator for Division, EBS
– Enterprise
SUMMARY OF QUALIFICATIONS
2019 Administrative Operations Coordinator
Management & Program Assistant
Business Systems usage, while maintaining proficiency with non-utilized programs such as Publisher & Access.
Responsible for Organizational Chart updates/collaboration, supply acquisition & customer service, key custodian, Records Management, printer(s) maintenance, upkeep, inventory for 140+ member plus division, special assignment: RPTF – Real Property Task Force. Employee Transfer and move request, initiate, suspense and conclude visitor request(s) FAT-First Article Test & PLT-Product Lot Test documentation. Meeting minutes. Other assignments per supervisor request. EWG - Employee Work Group ex-Secretary, Veteran Day Expo Planning Committee member.
Information Technology Specialist I 04/216 – 07/2017 Department of Military Affairs – Distributed Learning Site Operator Bowling Green, VA The CommonWealths’ Guardian
Responsible for coordination, scheduling and monitoring of video-teleconferencing, audio- conferencing, and computer-based training,
Operate computer systems, track software, and Video Teleconference equipment. Retire excess and old equipment, repair defective equipment & submit warranty equipment for service
– adapt equipment to increased mission requirements. Provide input liaison for Information technology to include programming equipment, update security measures to include network interfaces,
Co-facilitate ASVAB official’s needs and provide administrative service-travel when necessary. Continuously demonstrate knowledge & ability to perform at an increased level of technical variance and difficulty relating to computer networks, audio/visual within distance learning technology. Support the Va. National Guard within Distributive Learning Center (G3) Program. Administrative Assistant 09/2015-01/2016
Office Team - Robert Half Staffing Agency Glen Allen, VA Leading Staffing Agency Since 1948
Office Team for Life Net Health Administrative Office Manager: to include secretarial procedure, creating office handbook (SOP) for front end positions, create contingency handbook for mail log (order items, stamp meter - load, reload, & troubleshoot). Maintain office equipment & public areas to include supplies, inventory, and retirement of same, conference room scheduling & set up.
PowerPoint presentation creation and registration with document control, outreach to area hospitals to create, update excel spreadsheet with regards to upcoming donate life campaign April 2016. Collaboratively utilize track MS Word 2013 for mail merge, Utilize Outlook 2013 to monitor 8 executive calendars. Catering and liaison collaborative participation with Roanoke, Virginia Beach and Richmond, VA offices. AmeriCorps Navigator ~ (Department of Veteran Services) 12/2014 – 08/2015 Virginia Veteran Corps, AmeriCorps Aylett, VA
Connecting Veterans with meaningful resources, support, and outreach Provide support and outreach to veterans & veteran families throughout the Middle Peninsula- Northern Neck area.
Plan, promote, and execute information sessions on program, benefits, events, and support services. Advocate & participate in cross agency outreach/support/networking and continuing education. Effectively create & facilitate events within community that foster veteran, veteran families, and friends 2019 Administrative Operations Coordinator
Management & Program Assistant
of veteran participation.
AmeriCorps Navigator ~ (Department of Veteran Services) con’t Outreach to Middle Peninsula Northern Neck ~ American Legion Post(s) 10 County catchment area to further facilitate knowledge base of rural area veteran network. Attend AmeriCorps Monthly Training sessions for proficiency in guideline adherence. Facilitate, arrange for donation(s) into VWWP program via private sector & public. Point- in-Time Shelter Host via American Legion King Williams Post. Financial Services Specialist I (Administrative Staff Support)10/2012-11/2014 Virginia Department of Taxation - CaliperRichmond, VA Here at Va. TAX Freedom of Information (FOIA) helps promote an increased awareness of government activities. Actively use Generally Accepted Accounting Procedures. Advanced knowledge of Accounts Revenue database manipulation, accurate manual adjustments & data input, conduct manual and automated timely correspondence. Customer Service: Individual Income Tax complaint resolver based on Virginia State Legislative Code/Law.
Foster cross departmental communication in defense of Virginia State Tax codes. Error resolution & reconciliation to include analysis, and on the spot explanation of both manual and systemic adjustments in conjunction with desk level processes. Executive Administrative Assistant (Volunteer) 07/2011-12/2012 DLW Veterans Outreach & Training Center Richmond, VA DLW community center provides specialized outreach service to veterans & community. Create letter draft and proposal for center donation(s). Increase center’s visibility, veteran penetration and volunteer staffing. Liaison administrator for check point control items. Administrative Assistant 10/2011-04/2012
Virginia Commonwealth University HS Richmond, VA
VCUHS is Virginia’s Premiere Health Care System and leads in trauma recovery Agenda processor for Director of Nursing. Composer, distributor & escalator of process approval of meeting minutes for various committee Chairs (DON, ALC, LPN & APIC). PowerPoint & Spread sheet creation, manipulation, and soft file coordination to include S- drive
(shared drive), familiarity with SharePoint, & publisher newsletter creation. Extensive Calendar keeping & Appointment Setting for Ambulatory Care Nursing Director & 2 Nurse Clinician Educators.
Event coordination, correspondence editing, memo distribution, mail posting, inventory and supply maintenance, conference call scheduling,
Maintenance of personnel records, confidential record keeping, coordinates record requests & information gathering in accordance with personnel policies. Inter/intra & external department relationship building via e-mail, research, telephone & vendors. Kronos time approval, travel & education reimbursement, check requests, purchase orders, catering and P-Card transactions, conference room scheduling. Interview scheduling, panel and applicant notification and receipt of same. Administrative Assistant ~ UMR 03/2007- 09/2009
WellPoint, Inc., Blue Cross Blue Shield of Georgia Atlanta, GA 2019 Administrative Operations Coordinator
Management & Program Assistant
WellPoint a premiere medical insurance concern doing business proactively. Update & create charts via spreadsheet, type & distribute meeting minutes, distribute medical doctor coverage, complete temporary employee accounting, execute new hire\ check off list, submit expense reports, assist with meeting minutes, assist with supply order, keep inventory, assist with associate manager's calendar and appointment setting, conference room scheduling, etc. Execute and bring up to date member healthcare letter process for Anthem National Accounts UM (Utilization Management) and CM (Case Management) departments, document within WMDS (WellPoint Medical Decision Support), edit medical unit correspondence and mail process. Compose, Forward, Receive correspondence. Access, retrieve and recreate automated letter via WMDS User Support letter viewer. Create secure mail source via Campus Ship.
Security Access: Prepare, request, follow through to completion, document occurrences, notify member of availability, procure computer system for new associate, instruct in desktop icon docking, and reorder expired access as needed. Initiate & receive signature confidentiality form. Initiate move & telephone requests for associates, set up Avaya & software for same. Facilitate Daily/Monthly Metrics (Standards of Accountability). Excel & CMS. Verify & confirm information via WGS 2.0 (eligibility) & QCARE (claim system). Receive (doctor/ nurse), dress, and submit medical information for IR- Independent Review by outside agency via MCMC (Managing Care Managing Claims) & AMR (Advanced Medical Reviews) login portals, non – Clinical.
Administrative Front Desk Agent-Lead 11/2005-12/2006 Courtyard by Marriott Atlanta, GA
Marriott is a world class hospitality company recognized for its' global diversity and is a leading global provider in hotel satisfaction. Administrate individual front desk activities & cash receipts to within 99.9% accuracy. Train new staff in front desk procedure and structure, Create and motivate individual promo strategies for Marriott Rewards program. Resolve guest issues with minimal supervision. Facilitate guest relations – automobile arrangements, ticket scheduling, expense reporting. Instruct guest in computer usage, and research when needed, create presentation for guest. Concierge!
Administrative Assistant/Office Manager 01/2005-09/2005 NJA Custom Contractors Decatur, GA
Independent owned & operated – Specialty: Dry wall, housing, janitorial contracts, and provisioning. Receive sub-contractor application, document via spreadsheet application, interview applicant; research, confirm business license via county seat; give recommendation of suitability. Prepare Invoice, arrange for collection, foster vendor & owner relationship, verify accuracy of invoices via telephone and set up invoice via online Micro- Soft invoice system. File invoices, correspondence, type correspondence, type and distribute meeting minutes to co-owners, appointment schedule and notification. Create, publish company website.
Administrative Medical Services Management Journeyman 10/2000-05/2005 USAF Reserves & USA Reserves Atlanta, GA
United States Government Medical Services - Providing medical efficiency to our nation’s military. Perform administrative duties to include Manager’s calendar, meeting minutes, distribute mail and correspondence, compose & type correspondence, implement personnel policies, maintain accurate file system, operate office equipment, utilize software to create professional mail merge, power point presentation(s), create flow chart(s), input spreadsheet data, copy, transfer, and link workbook 2019 Administrative Operations Coordinator
Management & Program Assistant
content. Update military training records (credentialing), rewards, decorations & recommendations. Input security information into secure portal for expedited clearance finalization. Arrange and execute travel arrangements for reserve military personnel. Conduct and finalize expense reports timely. Train incoming airmen; update co-workers. 2019 Administrative Operations Coordinator
Management & Program Assistant
Administrative Assistant 06/1998 - 08/2001
Kelly Temporary Agency Atlanta, GA
Kelly is recognized for its quality processes, management practices, supplier diversity, and community involvement. Perform administrative duties to include scheduling appointments, meeting minutes, distribute mail and administer correspondence, implement office and personnel policies, arrange and execute travel arrangements, maintain an accurate filing system, operate office equipment including radio dispatch, mail merge, power point presentation, create flow chart, etc. Formulate spreadsheets, copy, transfer, and comment for link data content. Answer and monitor multi- line phone system.
EDUCATION & TRAINING
Interactive Learning Systems, Business Programming & Accounting, College Technical Diploma, Chamblee, GA Strayer University, Business Administration & Finance 112 qtr. Hours complete (->BBS) ASIST – Applied Suicide Intervention Skills Training, Warsaw, VA (2-day course, CEU 1.5) MHFA – Mental Health First Aid Certificate Holder
VSO – Veteran Service Officer Qualified
AFFILIATIONS
Member, National Society of Collegiate Scholars, (NSCS) Member, American Legion Post 314 (Adjutant & Treasurer) Member, Women’s Auxiliary AL Post 314
Member, Team RWB (Red, White & Blue) Richmond
National Association of Professional Women
Member, ASAP - American Society of Administrative Professionals 04/2009-Present
10/2014-09/2018
10/2014-09/2018
04/2015-Present
07/2016-Present
05/2019-Present
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