Customer Service Business Operations

Dee Burgin

Versatile and entrepreneurial leader with a proven track record of opening and managing four successful businesses, including Twin Lakes Pet Resort LLC. Excelled in budget management and customer service, demonstrating exceptional problem-solving skills and the ability to foster significant relationships. Achieved operational efficiency and productivity across diverse industries, showcasing a blend of hard and soft skills. Skills

Work History

Manager

The Old Glass Shop LLC, Paris, IL March 2024 - Current Owner/Manager

Twin Lakes Pet Resort LLC, Paris, IL June 2020 - September 2024 Paris, IL 61944 217-***-****

***.******@*****.***

Good people person - great customer service

skills

Great at making budgets

Entrepreneur - opened & managed 4

successful profitable business.

Great at problem solving

Developed and maintained relationships with customers and suppliers through account development. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Oversee all product ordering and budgets

Managed day-to-day business operations.

Built a pet boarding facility from the ground up and opened the business. Made operating budgets and monitored cash flow.

Interacted well with customers to build connections and nurture relationships. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Did the hiring and training of team members.

Consulted with customers to assess needs and propose optimal solutions. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Trained and motivated employees to perform daily business functions. Owner/Manager

The Old Glass Shop LLC, Paris, IL February 2022 - March 2024 Deputy Sheriff

Edgar County Sheriff Department, Paris, IL June 2004 - June 2020 Owner/Landlord

Burgin Rentals LLC, Paris, IL April 2005 - September 2012 Ambulance Service Owner/Manager

Edgar County Special Service Area Ambulance,

Paris, IL

May 2004 - June 2009

Ambulance Service Manager

County of Edgar, Paris, IL May 2001 - May 2004

Built the business from ground up and opened a successful business. Trained and motivated employees to perform daily business functions. Consulted with customers to assess needs and propose optimal solutions. Managed day-to-day business operations.

Developed three routes of income within this business Made budgets and monitored cash flow

Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.

Investigated incidents and crimes, collected evidence, and recorded witness statements. Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues. Observed jail and inmate activity to maintain order and safety. Provided testimony in court proceedings.

Conducted searches of individuals, vehicles and premises. Assisted in special investigations and crime prevention programs. Responded to emergency calls to provide assistance to citizens in need. Handled citation and traffic violation paperwork.

Managed day-to-day business operations.

Established foundational processes for business operations. Built new rental houses and remodeled house for rentals. Managed 43 rental properties

Managed day-to-day business operations.

Trained and motivated employees to perform daily business functions. Consulted with customers to assess needs and propose optimal solutions. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Established foundational processes for business operations. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Firefighter

Paris Fire Department, Paris, IL August 1997 - May 2001 Education

No Degree in Police Training Institute September 2003 University of Illinois, Champaign, IL

Bachelor of Science in Fire Science September 2002 Western States University

No Degree in Certified Paramedic August 1996

Sarah Bush Lincoln Hospital, Mattoon, IL

High School Diploma June 1991

East Richland High School, Olney

Developed and maintained positive relationships with ER Nurses and Doctors to build rapport and trust.

Developed and maintained positive relationships with patients to build rapport and trust. Negotiated with vendors to secure best prices for Medical Supplies. Analyzed ambulance response reports to identify areas of improvement. Coordinated with other departments to maintain streamlined and productive workflow. Evaluated employee performance and conveyed constructive feedback to improve skills. Assisted in organizing and overseeing assignments to drive operational excellence. Successfully managed budgets and allocated resources to maximize productivity and profitability. Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Educated public and community members on fire safety and prevention methods to provide life-saving techniques.

Oversaw equipment and vehicle upkeep to maintain emergency readiness. Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

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