Administrative Assistant Care Coordinator

Sonia Ighalo

Hayward, CA ********.***********@*****.*** 510-***-****

https://www.linkedin.com/in/sonia-ighalo

Resourceful Patient Care Coordinator with 5+ years of compassionate client service experience and committed to continuous professional growth within the healthcare industry. SUMMARY OF QUALIFICATIONS

● Proven ability to deal with diverse personalities and understand client needs and emotions, ensuring swift issue resolution.

● Skilled in active listening to address client concerns promptly and efficiently

● Equipped with excellent customer service, and communication/interpersonal skills, both over the telephone and directly.

● Excels in various organizational roles, including leadership, team collaboration, and independent responsibilities.

● Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Word, Excel, Google Docs, Teams, EPIC Apex UCSF Systems.

● Strong writing skills include composing, editing, and proofing various documents.

● Problem-solving, ability to access situations, prioritize workload, develop solutions, and make recommendations.

● Conflict Resolution, excellent organizational and problem-solving skills

● Maintain compliance with policies and procedures, such as unemployment insurance, HIPAA. RELEVANT EXPERIENCE

JVS/SFSU Medical Administrative Assistant Course, San Francisco, CA Jun 2024-Sept 2024

● Improved performance abilities

● Enhancing professional skills

● Completed a 7-week accelerated medical administrative assistant course with combined lecture and asynchronous learning

● 15+ hours of professional development, including effective patient communication

● Conducting and management of practice finances and appropriate medical records management

● Trained in applying and observing HIPAA requirements, medical ethics, and basic medical law

● Applying medical office training and support, including basic medical terminology, billing, and coding, and telephone and scheduling techniques.

UCSF: University of California, San Francisco l Dec 2023-Present

● Work experience/internships

● Day-to-day procedures training for medical front offices

● Greeting and registering patients.

● UCSF Epic APeX implementation

● Provide post-appointment updates to patient charts.

● As requested by physicians, schedule appointments via the workspace queue.

● Communicating with other office departments regarding claims for workers' compensation and medical insurance.

Direct Interactions, Inc. (Remote) May 2020 - May 2023

● Simplified agent handbook into a user-friendly PDF by updating policies, highlighting key information, and adding a Teams feedback platform, enhancing productivity and client issue resolution.

● Provide Tier One technical support for online unemployment claims

● Manage high-volume inbound calls while simultaneously taking notes

● Schedule callbacks or follow-ups for clients within relevant departments.

● File initial claims remotely, and efficiently resolve claim issues while complying with company rules and policies

● Maintain a Quality Metric score of 95% or higher consistently throughout my tenure

● Ability to effortlessly navigate different platforms while assisting clients with their unemployment claims.

● Proven ability to deal with a wide variety of individuals while providing excellent and empathic customer service and support

EDUCATION

● JVS/SFSU Medical Administrative Assistant Course, San Francisco, CA l July-Sept 2024 MAA Certification

● Apex EHA Training / UCSF Benioff Children Hospital-2024

● Chabot College, Coursework completed in Human Services, Hayward, CA l Aug 2007- Jun 2011

● Stride Technology, Comp. Tia A+ Certification/ Information Technology, Oakland, CA l Jan-Jul 2010

● Oakland High School, General Education, Oakland, CA, H.S Diploma

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