Customer Service Representative
Resume:
L U
Luis Uribe
Professional Summary
Detail oriented worker with strong communication skills and the ability to adapt to changing situations. With approximately 12 years of experience in a customer service role, I have developed a keen eye for detail and a knack for ensuring that every visitor feels welcome and attended to. I excel at cash management, computer work, and maintaining a professional and organized store front. With my strong communication skills and attention to detail, I am confident in my ability to provide excellent customer service and contribute to the smooth operation of any organization. Work History
Starbucks Coffee - Shift Supervisor/Barista
Madera, CA
12/2013 - Current
Washington Federal Bank - Customer Service Representative Cave Junction, Oregon
03/2024 - 07/2024
● Ensure compliance with health and safety regulations in the workplace Monitor and maintain inventory levels to prevent shortages or stockouts in the store
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Supervise and evaluate the performance of shift team members to ensure high-quality service and consistent performance
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● Manage customer complaints and provide satisfactory resolutions Collaborate with store manager to develop strategies for optimizing shift performance and customer satisfaction
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Implement strategies to enhance customer experience and promote customer loyalty
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Coach and mentor shift team members to improve their skills and performance, contributing to a high-performing and motivated team
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● Craft high quality espresso beverages for customers Answered customer inquiries and provided accurate information regarding products and services.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Gathered customer feedback through surveys and used the data to improve customer service.
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************@******.***
Madera, CA 93637
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Skills
● Organizational skills
● Problem-solving
● Teamwork
● Multitasking
● Customer service
● Time management
● Date entry
● Inventory control
● Detail oriented
● Interpersonal skills
● Typing
● Emails
● Phone calls
● Spreadsheets
● File management
Education
Madera Community College
Madera, CA
Some College (No Degree)
Attended 2010-2012
07/2010
Duane E Furman High School
Madera, CA
High School Diploma
US Cellular - Retail Wireless Consultant
Grants Pass, OR
07/2023 - 10/2023
Apple Inc - Sales Specialist
Chula Vista, CA
07/2021 - 03/2022
● Helped makes deposits and withdrawals
● Cash clients checks
● Helped clients open accounts
● Vault teller
● Data entry at end of shift
Develop and maintain a deep understanding of the latest wireless technologies and trends to provide expert advice to customers
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Providing exceptional customer service and resolving customer complaints to ensure customer satisfaction and loyalty
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Provide personalized solutions to each customer based on their individual needs and preferences
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Implemented innovative sales strategies to increase customer engagement and drive revenue growth
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● Assisted customers with purchases of products and accessories
● Greeted and checked people in to maintain order
Provided personalized recommendations and demonstrations to customers to showcase the benefits and features of Apple products and accessories
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Developed and maintained strong relationships with key clients to drive repeat business and referrals
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Developed and maintained a strong knowledge of Apple products and accessories to provide accurate and up-to-date information to customers
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