Customer Service Administrative Support

AMANDA AYHENS

Jacksonville, AR ***** 701-***-**** *****.***@*****.***

CLERICAL SUPPORT CUSTOMER SERVICE PLANNING & COORDINATION HR Highly organized and dedicated professional with previous experience in retail, customer service, and administrative support. Over the past decade, honed excellent time management, multitasking, and problem-solving skills while managing a household. Adept in multitasking efficiently and promptly to ensure the successful completion of conflicting priorities. Seeking to re-enter the workforce by leveraging a strong background in customer service, administrative tasks, and cash handling. Known for excellent communication, attention to detail, and the ability to adapt to fast-paced environments.

• Administrative Support • Records Management • Adaptability

• Conflict Resolution • Planning Scheduling • Effective Communication

• Inventory Sales • Customer Service • Resource Allocation RELEVANT EXPERIENCE

Project Management

• Oversaw family relocation; scheduled packers and hotels, headed the house hunting, scheduled medical appointments, provided emotional support, and oversaw all operational logistics.

• Managed family budget during the move to ensure sufficient funds for lodging, food, and miscellaneous items.

• Showcased expertise in delegating, assigning tasks, building consensus, establishing measurable objectives for goals, and creating and enforcing timelines to ensure objectives were met.

• Coordinated and managed multiple administrative projects, ensuring timely completion by setting priorities, allocating resources, and establishing clear timelines for team members. Customer Service

• Engaged with customers to understand their specific needs, offered tailored recommendations, and ensured they had all the necessary information about products and services.

• Addressed customer complaints and ensured quick resolution to maintain satisfaction, listened attentively to issues and provided solutions or escalated matters to the appropriate department

. • Coordinated with inventory, management, and other support teams to ensure timely availability of products, accurate order fulfillment, and efficient service.

• Built strong relationships with regular customers by recalling past purchases, preferences, and specific requirements, allowing for a personalized shopping experience. Administrative Support

• Managed scheduling for appointments, ensured timely follow-ups, and rescheduled appointments when necessary, optimizing workflow and reducing wait times.

• Performed administrative tasks such as accurate data entry into internal systems, filing important documents, and organizing office supplies and workspaces.

• Handled customer inquiries, resolved issues, and directed calls and emails to appropriate departments or staff members, ensuring professional and timely responses.

• Maintained detailed and accurate records of all customer transactions and orders, ensuring data was properly logged for easy access and audit purposes.

• Identified potential leads through various channels such as inbound inquiries and promotional events, documented sales opportunities, and ensured consistent follow-up to convert leads into sales.

WORK EXPERIENCE

Marketplace Foods Deli Clerk

Home of Economy Cashier

AAE Technologies Administrative Assistant

Lowe’s Home Improvement Customer Service Specialist CERTIFICATIONS

Mental Health Technical Certification

ApHR Certification

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