Customer Service Elk Grove

DIANE BRYSON

*** *********** ** **********, ** **823 916-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional with 4+ years managerial experience, capable of providing prompt and correct data to ensure reimbursement for customer services. Follows policies, procedures, and guidelines to ensure consistent quality and supports safeguards customers privacy and confidentiality.

Academic Honors Recognition / Honor Roll

Communicate in a clear and concise manner to ensure satisfactory customer service

Able to make decisions and implement course of action

Well-organized, manages time and priorities in multi-task environments

Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 38 WPM

EDUCATION & TRAINING

Ultimate Medical Academy Health and Human Services

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2020 Adult and Community Education Certification – General Office Clerk, 2005

KEY QUALIFICATIONS

Payment Posting— Scheduling Appointments— Clear CommunicationSkulls—Empathy—Problem Solving Skills—Adaptability—Tenacity—Emotional Intelligence—Product Knowledge—Quality Detail—Patience—Writing Skills—Creativity and Resourcefulness—Time Management Skills—Closing Ability Skills

PROFESSIONAL EXPERIENCE

Irene B West Elementary School — Elk Grove, CA. 02/2025 — Present

Yard Duty Sub

1.Assisting with playground activities

2.Reporting incidents

3.Maintaining a clean and organized yard

4.Enforce school rules

5.Monitor children in the cafeteria

6.Enforcing cafeteria rules

ChildTime DayCare — Elk Grove, CA 10/2024 — 02/2025

Teacher’s Assistant

1.Monitoring and Supervising children

2.Childcare support

3.Aiding lead teachers through lessons

4.Maintaining exceptional sanitary and safety standards

5.Greeting parents and children

6.Implementing classroom routines and rules

7.Encourage children to develop social skills

Lowes Improvement — Elk Grove, CA 07/2021 — 12/2023

Merchandiser Service Team / Customer Service

1.Break down bays and rebuild bays according to the pog.

2.Follow every procedure and work as a team when instructed.

3.Aid customers and help them with their products

Home Depot – Elk Grove, CA 04/2019 — 05/2021

Freight Team Pack-out / Customer Service

1.Break down freight to place in proper aisles

2.Assist customers and stock merchandise

3.Follow established procedures and work effectively as a team member

FedEx – Sacramento, CA. 06/2018 — 04/2019

Package Handler

1.Unloaded packages from trucks and ensured proper documentation

2.Lifted packages that weighed up to 60 pounds

3.Tagged packages that were not allowed on the conveyor belt

Prior work experience includes 8+ years working in a fast–paced retail environment

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