Administrative Assistant Customer Service

Layla Taylor

Kennesaw, GA ***** ************@*****.*** 404-***-****

Administrative Assistant

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Patient Education & Advocacy

Communication & Interpersonal Skills

Critical Thinking & Problem Solving

Time Management & Organization

Results-Focused

Teamwork

EMR/EHR Systems

Skills:

Customer Service Representative/Cashier

Handled cash, credit, and debit transactions, ensuring accuracy in refunds and store credit processing. Resolved customer concerns professionally, diffusing conflicts and improving overall shopping experiences. Assisted with online order pickups, money services, and layaway processing, ensuring efficient service. Provided exceptional customer service and handled complaints in a fast-paced retail environment. Maintained a clean and organized checkout area, restocking supplies as needed. July 2019 - Dec 2019

Walmart Super Center

Party Coordinator/Admissions manager

Ensured compliance with safety and operational policies, contributing to a safe and welcoming environment for guests. Handled customer inquiries and concerns, resolving issues professionally to enhance guest satisfaction. Organized and managed birthday parties and group events ensuring an engaging and fun-filled experience for guests. Served as the primary point of contact for clients ensuring seamless communication before, during, and after events. Resolved guest concerns and last-minute changes with professionalism and problem-solving skills Jan 2020- March 2020

Sparkles Family Fun Center

Administrative Assistant Oct 2020 - Nov 2024

Backyard Products

Professional Experience:

Interventional Orthopedics of Atlanta

Patient Liaison/Back Medical Assistant

Served as the primary point of contact for patients, ensuring a seamless healthcare experience. Nov 2024 - Present Scheduled and coordinated patient appointments, follow-ups, and treatment plans. Acted as a liaison between patients and healthcare providers to ensure smooth communication. Ensured patients received high-quality care by resolving issues and improving satisfaction scores. Manage practice supplies and resources including weekly management reporting Maintained inventory records and stock levels, coordinating with suppliers to ensure timely restocking. Provided administrative support to management and sales teams, ensuring smooth day-to-day operations. Assisted with customer inquiries and order processing, helping families select the best option for their needs. Processed invoices, payments, and sales transactions, ensuring accuracy and efficiency in financial records. Ensured store cleanliness, safety compliance, and organization. Education:

Chamberlain University Oct 2023 - Present

Kennesaw State University Sep 2019 - Jul 2023

School of Nursing

B.S in Biology

Certifications:

HIPAA COMPLIANCE

OSHA COMPLIANCE

Patient Privacy Laws and Healthcare Regulations

Work Safety Protocols in Healthcare

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