Business Development Customer Service

MICHAEL J NAZZARIO SR

West Chester, PA ***** ***************@*****.*** 610-***-****

SALES PROFESSIONAL

Committed to driving sustainable growth through sales, business development, and sales data analysis.

Dynamic, award-winning, and growth-oriented sales professional with comprehensive experience in identifying and capturing sales opportunities and developing new businesses. Expert in strategic planning, market analysis, and relationship-building to meet and exceed sales targets and enhance overall profitability. Repeated success in delivering excellent customer service and increasing sales significantly. Ability to research and determine prospective customers as well as create, send, and follow up on emails and conversations. Highly skilled in qualifying leads promptly, tracking potential customers using Salesforce, pitching product capabilities, and presenting high-level value to gauge interest. Experienced in preparing sales reports outlining performance metrics, achievements, and improvement areas.

Focused individual with customer-centric mindset; consistently recognized for surpassing sales quotas and contributing to company profitability.

Proficient in employing sales tools and technologies to elevate productivity and support accurate sales forecasting.

Proactive problem-solver with resilient mindset and flexibility; excelling in vibrant situations by employing innovative solutions.

CORE COMPETENCIES

Sales & Business Development

Maximizing Profitability

Key Account Management

Sales Strategy Development

Searching Prospective Customers

Sales Forecasting & Reporting

Customer Satisfaction

Sales Process Enhancement

Client Relationship Management

Leads Generation

B2B Sales / Cold-calling

Team Leadership

PROFESSIONAL EXPERIENCE

Delta T Group, Bryn Mawr, PA 2023 – Present

Inside Sales Manager

Lead and manage inside sales team and provide support to meet and exceed set targets. Plan, devise, and execute robust sales plans to accomplish company sales objectives and expand customer base. Oversee and track sales team's performance as well as apply appropriate adjustments to achieve sales quota.

Delivered exceptional services to customers, resulting in substantial increase in sales and profitability.

Built and strengthened long-lasting relationships with customers and focused on attaining high-level satisfaction.

Best Line Equipment, West Chester, PA 2021 – 2023

Inside Sales / Rental Agent / Safety Coordinator

Adopted best practices and robust sales strategies to produce significant sales and drive revenue. Acted as Rental Agent; collaborated and worked closely with other agents at rental counter and successfully converted rentals into equipment sales. Planned and carried out in-depth inspection of building and grounds on monthly basis as Safety Coordinator and identified/reported all issues for swift resolution.

Earned award for outperforming all salespeople across 14 locations and exceeding annual sales target and budget.

Offered active functional support to team members to guarantee timely repairs and adherence to safety measures.

Utilized excellent communication skills while interacting with clients to ensure provision of exceptional services.

Terran’s Spic and Span Cleaning Service, King of Prussia, PA 2019 – 2021

B2B Outside Sales Representative

Leveraged sales techniques while performing proactive cold-calling on commercial accounts focusing on medical centers, auto dealers, and schools. Established and strengthened productive relationships with existing and new accounts to heighten retention and loyalty.

Formulated and executed tactical sales plans that aided in significantly increasing company profit.

Demonstrated efficiency and professionalism while providing customer service to all accounts, resulting in high-level satisfaction.

Benjamin Franklin Plumbing, West Chester, PA 2016 – 2019

Sales & Service Manager-Plumber

Delivered exceptional residential and light commercial plumbing services to various clients. Conducted B2B Sales Calls and offered outstanding customer service to many clients in Main Line, Delaware County, and Philadelphia. Organized weekly team meetings to discuss work progress, impeding issues, and corrective action plans.

Partnered with team members and supported through motivation and sales during ride-along.

Guaranteed client satisfaction and business growth through excellent sales, communication, and presentation skills.

Showcased professional demeanor while handling service calls and repairing plumbing essentials, including toilets, sinks, faucets, water heaters, and gas piping.

Self-employed, Glen Mills, PA 2009 – 2016

Independent Insurance Agent

Recognized as competent Licensed Life-Health-Fixed Annuity-Benefits Agent with expertise in PA, DE, NJ, and MD markets. Focused on government and personal lines market that specialize in benefits and retirement programs.

Facilitated clients through excellent sales, customer service, and business development expertise.

Led training sessions for 10 agents to enhance performance and productivity as well as assisted in attaining set targets.

Formulated plans and employed sales techniques that aided in realizing daily and monthly goals.

Firestone Complete Auto Care, Exton, PA 2008 – 2010

Senior Store Manager

Progressed through series of positions with increasing responsibilities and advanced to Senior Store Manager position based on performance and results.

Generated substantial sales, augmented operational efficiency, and trained and motivated team members across multiple stores, rustling in boosted customer satisfaction and ratings.

Sold record-breaking 23,750 tires in one year, securing top spot in Philadelphia district in 2009 and exceeding national averages.

Snap-On Tools Corp. Kenosha, WI 2005 – 2007

Philadelphia Market Equipment Representative

Leveraged key expertise and industry knowledge while executing B2B sales calls and representing industrial equipment to automotive companies, schools, dealers, and municipalities. Established and maintained professional relationships with potential clients and responded to all queries promptly.

Produced $2M in sales by securing noteworthy contract with Philadelphia School District, revitalizing lost account from decade ago through remarkable customer service.

Validated consistent sales achievements with multiple equipment sales to different Toyota dealerships.

PAUL DAVIS RESTORATION, Glen Mills, PA 2003 – 2005

Principal/Owner

Negotiated, finalized, and purchased active franchise along with two other areas. Devised and implemented robust strategies that aided in increasing sales in all three areas.

Adopted best practices and procedures to confirm effective management of franchise and elevated team size from 3 to 10 office personnel and 8 sub-contractors.

Liaised and functioned closely with more than 15 insurance carriers to handle losses such as water, fire, wind, and mold incidents.

ADDITIONAL EXPERIENCE

Principal/Owner at Keystone Telcom, Inc., Glen Mills, PA

Principal/Owner at Eagle Tire and Auto, Brookhaven, PA

Manager at Eagle Janitorial Service, Springfield, PA

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