Customer Service Senior
Resume:
Lane Fox
**** **** ***** ** *** **** Dallas TX
WORK EXPERIENCE
Randstad
Senior Customer Service April 2024 to January 2025
● Responsible for evaluating and implementing new accounts into the company's computer system.
● Responsible for accurately entering customer data into the centralized maintenance system.
● Updated CRM system with new and existing account information
● Confirmed contract terms with clients
● Processed order entry requests
● Managed complex escalated issues followed up through case management system
● Familiarity with ERP Accounting packages
● Ability to accurately interpret contract data
● Ability to communicate effectively both orally and in writing.
● Strong interpersonal skills.
● Strong organizational skills; attention to detail.
● Billing analysis-bill reconciliation AP/AR, Collections
Mckesson Pharmaceutical(contract assignment with Randstad)
Strategic Account Manager-September 2023 to March 2024
● Maintained and serviced 340B government contract accounts
● Cross referenced government licensing for pharmacists, doctors, etc in federal government
system
● Data entry for contracts/ Account information
● Acted as a primary source of contact or Liason for internal and external stakeholders
● Certified and trained in EPIC, STAR EHR systems as well as AS400, SAP, Salesforce, and
Netsuite
● Familiar with CPT codes for claims processing
● Collectively have about 9 to 10 years experience in PBM ( see on this same resume previous
experience as a Sr. Hospital Liason III with Mckesson )
● Established collaborative relationships to resolve issues,facilitate client requests,and drive
innovative solutions in a dynamic 340B environment.
● Processed emergency dropship orders for oncology, specialty, and narcotic medications
● Utilized problem solving skills, time management, communication skills for optimal productivity.
Goldman Sachs-July 2021-September 2023
Senior Account Manager-
Accounts Payable Processing including matching POS with invoices, multi-item invoice entry,
entry of checks and electronic transfers and other AP work.
Account maintenance
Accounts Receivable Processing- applying customer payments against open invoices, entering
receipts, and invoicing.
Genome training Lean and Six Sigma Trained and Certified
Certification in Harvard Business courses
Ambit Energy
Consultant Support Representative - Dallas, TX-July 2014 to March 2021
On the marketing side of the business, I dealt with the inside sales support of our company's consultants
handling their every business need from helping them build their businesses, closing the
sales,implementing new accounts, managing their personal websites,expert in their business-assist with
compensation, business presentations,company rules and regulations/policies, provide exceptional
service with consistent and accurate information/one call resolution. Assist with building and implementing
new business accounts on both residential and corporate sides. Building relationships.
EDUCATION
Business Management-University of N TX
Tarrant County College
Genome training for Lean Six Sigma methodologies.
Goldman Sachs company university business development certification course program
completion.
SKILLS
SAP, EPIC,STAR,AS400,Oracle Netsuite,ADP, Microsoft Office Certified, Salesforce, CRM, Sage,
Peoplesoft, SaaS, ERP, EDI, Typing 50 wpm,PC and MAC, office equipment, Lean Six sigma greenbelt,
time management, interpersonal skills,organizational skills, marketing, leadership skills.
AWARDS
7 years of valued service with Ambit/Vistra Energy
5 years Perfect Attendance
Top 3% performer consistently for 7 years straight at Ambit in all combined KPIs exceeding all SLAs,
schedule adherence, quality scores, talk time, etc
Perfect Attendance at Goldman Sachs and Spotlight awards every month I worked there in recognition for
exemplary client service.
Randstad reward for excellence/perfect attendance award
Contact this candidate