Desktop Support Senior Manager

GREG KRASNOFF

Holbrook, NY ***** 631-***-**** *********@*****.*** linkedin.com/in/greg-krasnoff-5444277/

Target Role: Senior Manager / IT Director

Accomplished IT Professional with comprehensive experience developing and delivering technology-based solutions addressing business needs for over 25 years. Well versed in industry trends with hands-on experience enhancing business operations to improve efficiency, reduce costs, and impact the bottom line. A respected team player, leader, and solution provider consistently recognized for achievement and dedicated to surpassing organizational objectives.

CORE COMPETENCIES

Technical & Non-technical Support Cross-functional Collaboration Analytical Skills

Service Level Agreements Continuous Improvement Leadership

Verbal & Written Communication Clinical Integration Problem Resolution

PROFESSIONAL EXPERIENCE

MANAGER Northwell Health, Infrastructure Services, Bay Shore, NY Oct 2016 - Present

Exemplify proven competency in spearheading the supervision of Desktop Management support across the Eastern Region for Northwell Health, managing services for five hospitals and various remote office locations.

Identify risks and opportunities for process enhancements, maximizing the improvement of operational efficiency.

Showcase expertise in maintaining close collaboration with hospital leadership to address and resolve pending issues and requests, ensuring seamless communication and alignment with organizational objectives.

Took prime responsibility for conducting employee performance reviews and developing annual career development plans for staff members, fostering a culture of professional growth and excellence.

Obtain daily metric reports, utilizing data-driven insights to assess performance, identify trends, and strategic decision-making; oversee overtime resources and expenses, demonstrating financial acumen and strategic resource allocation.

ASSOCIATE MANAGER, DESKTOP SUPPORT Northwell Health, Bay Shore, NY Nov 2015 – Oct 2016

Orchestrated a dynamic team of field services professionals to deliver exceptional technical and non-technical support.

Monitor and analyze trends in desktop requests, oversee call queues, scrutinize calls, and evaluate key metrics to generate insightful reports, informing strategic decision-making for the ongoing enhancement of service delivery.

Participated in Project Meetings at supported sites, aligning field services operations with organizational initiatives.

Implemented desktop service level agreements to exceed problem resolution expectations and established timeframes.

Performed in-depth analysis of desktop activities and documented resolutions, identifying areas for improvement.

PREVIOUS WORK EXPERIENCE

Senior Desktop Support Northwell Health, Bay Shore, NY Aug 2011 – Nov 2015

Provided Desktop Support for the Eastern Region Hospitals and Corporate Offices of Northwell Heath.

Assisted in high-profile projects involving deployment of new hardware and software.

Student Technical Desktop Support Manager Stony Brook University, Stony Brook, NY Jan 2010 – Aug 2011

Managed over 20 student techs that assisted with onsite desktop support for Stony Brook University.

LICENSES & CERTIFICATIONS

Microsoft Certified Systems Engineer Microsoft Windows NT Server 4.0

Microsoft Certified Professional Windows 2000 Server

Certified Network Administrator Novell NetWare 5

CompTIA Certifications: A+, Network+, Server+ CompTIA

ITIL 4 Certification ITIL

Agile Scrum Certification AGILE

EDUCATION

Master of Business Administration Capella University

Bachelor of Science in Computer Information Systems Dowling College

High School Diploma Islip High School

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