Customer Service Representative
Resume:
Lamara Jelks
Jonesboro, GA *****
**********@*****.***
Professional Summary
Hello, name Lamara Jelks, I graduate from Southside High. Hard-working individual seeking good-paying and comfortable job. In previous roles, efforts significantly contributed to success and positive outcomes. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Tax Shield Service-Fort Wayne, IN
December 2021 to October 2025
• The responsibilities of customer service representatives include answering customer inquiries, resolving complaints, processing orders, and providing product information and assistance.
• Reduced customer response times by 50% through the implementation of a new service strategy, leading to a 95% customer satisfaction rate.
• Processed and resolved an average of 100 customer inquiries daily, resulting in a 20% increase in customer retention.
• Implemented a feedback system that improved product satisfaction rates by 15% within three months.
• Collaborated with cross-functional teams to address customer concerns promptly, resulting in a 25% decrease in escalations.
• Trained and mentored new customer service representatives, leading to a 10% improvement in overall team performance.
Nurse Aide
America's Senior Care-Fort Wayne, IN
March 2022 to August 2023
• The responsibilities of nurse aides include providing patient care, assisting with daily activities, monitoring vital signs, and communicating with healthcare teams.
• Assisted with daily tasks for 20 patients, ensuring personalized care and comfort for each individual.
• Monitored vital signs for a caseload of 30 patients, detecting and reporting any abnormalities promptly.
• Documented patient information accurately for a unit of 40 patients, improving communication and continuity of care.
• Provided emotional support to patients and families, resulting in a 15% increase in patient satisfaction scores.
• Collaborated with healthcare team members to deliver holistic care, contributing to a 20% decrease in patient readmission rates.
Cashier/Team Member
Popeyes-Fort Wayne, IN
August 2018 to December 2022
• Efficiently processed customer orders and payments in a fast-paced drive-thru environment
• Demonstrated exceptional accuracy in handling cash transactions, ensuring no discrepancies or errors
• Provided friendly and prompt service to customers, maintaining a positive attitude during high-volume periods
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
• Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
• Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Achieved consistently high scores on secret shopper evaluations for friendliness, speed of service, and order accuracy
• Closely followed company policies and procedures regarding food safety regulations to maintain a safe dining experience for customers
• Collaborated with team members to achieve daily sales targets by upselling additional items or promotions at the drive-thru window
• Suggested process improvements that resulted in reduced wait times for customers at the drive-thru window by XX%
• Maintained an organized cash register system with accurate records of transactions throughout each shift
• Fostered positive relationships with regular drive-thru customers through personalized greetings and remembering their preferences
Stocker/Cashier
Walmart-Fort Wayne, IN
December 2017 to May 2021
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Implemented a new labeling system that improved product identification and reduced stocking errors by XX%
• Collaborated with the purchasing department to ensure timely replenishment of stock items
• Utilized forklifts and pallet jacks to safely transport heavy items and optimize storage space
• Assisted in the implementation of an automated inventory management system, resulting in a XX% reduction in stock outs
• Performed quality checks on incoming products to ensure they met company standards before stocking them
• Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
• Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste
• Collaborated with sales associates to identify fast-selling items for prioritized restocking during peak hours
• Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
• Responded promptly to customer inquiries regarding product availability or location within the store
• Participated in regular meetings with management to discuss inventory levels, trends, and potential issues
• Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise Education
High school diploma
Southside High School-Fort Wayne, IN
August 2020 to June 2021
Skills
• Leadership
• Cash handling
• Cooking (6 years)
• Meal Preparation (5 years)
• Analysis skills
• Dementia Care (1 year)
• Communication skills (4 years)
• Distribution center (3 years)
• Customer Service (3 years)
• Negotiation
• Vital Signs (2 years)
• Microsoft Office
• Cash register
• Vital signs
• Data entry
• Customer service
• English
• Senior Care (3 years)
• Cleaning Experience (2 years)
• Alzheimer's Care (2 years)
• Microsoft Outlook
• Order Entry (2 years)
• Heavy lifting
• Guest services
• Patient care
• Sales
• Computer skills
• Restaurant experience
• Teaching
• Acute care
• Applied behavior analysis
• Memory Care (1 year)
• Patient Care (3 years)
• Home Care (2 years)
• Caregiving (1 year)
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