Customer Service
Resume:
Diana Rogers
Greensburg, IN *****
**************@*****.***
Work Experience
Server/Bartender
Chili's-Greensburg, IN
August 2024 to January 2025
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
• Managed cash transactions accurately and efficiently using POS system
• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
• Assisted in training new servers on menu knowledge, service standards, and POS system operation
• Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
Server/Bartender
Texas Corral-Shelbyville, IN
July 2016 to December 2023
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively
• Developed relationships with regular customers by providing personalized service based on their preferences
• Assisted in the training of new servers on restaurant policies, procedures, and customer service standards
• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
• Handled cash transactions accurately using POS system while providing friendly interactions with customers
Education
COLLEGE in Medical Assistant
International Business College-Indianapolis-Indianapolis, IN August 2008 to October 2009
High school in General Studies
Waldron Jr-Sr High School-Waldron, IN
August 1998 to June 2002
Skills
• Basic math
• Cocktail experience
• Restaurant experience
• Food safety
• Customer service
• POS
• Time management
• Bartending
• Serving
• Cash handling
Contact this candidate