Support Specialist Customer

AASHITA SHRIVASTAVA

BOTHELL, WA, USA

425-***-**** *******.*******@*****.*** https://www.linkedin.com/in/aashita- shrivastava-05343412a/

Objective

Looking to rejoin the workforce after pregnancy break. Motivated and tech-savvy graduate seeking a position as a Customer Support Specialist or QA Engineer in a dynamic tech environment. Strong communication skills, problem-solving abilities, and a keen interest in helping finding and resolving technical issues efficiently.

Professional Experience

Customer Support Specialist – September 2018 to March 2020 Teleperformance – Bengaluru, India

Provide Level 1 and Level 2 support to end-users on software, hardware, and network issues via phone, email, and remote tools.

Achieve 90% + resolution rate within SLA time frames, improving overall customer satisfaction scores. Document all support interactions in the ticketing system and create technical guides to reduce repeat issues.

Education

Bachelor of Technology in Electronics and Comm Engg Greater Noida Institute of Technology, India

Aug 2013 to July 2017

Skills

• Customer Service: Friendly and empathetic communication

• Ticketing System: Service Now and JIRA

• Technical Knowledge: Networking Diagnostics(DNS,DHCP,TCP/IP), software installation/configuration and troubleshooting, Software Testing (Manual and Automatic), Linux and Windows Administration

• Communication: Fluent in English with strong written and verbal English

• Operating System: Windows, Linux

Certifications

• Manual Software Testing – Udemy – April 2025

• Google IT Support Certificate – In Progress

Languages

• English – Full Professional Proficiency

Declaration

I hereby declare that the information provided above is true to the best of my knowledge. Aashita Shrivastava

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