Employee Relations Human Resources

TAMIKA L. MARSH

Blythewood, SC ***** · ***********@*******.*** · 910-***-****

HUMAN RESOURCES SPECIALIST

Strategic and results-driven HR professional with extensive experience in employee relations, training, recruitment, and federal HR policy. Proven track record in enhancing organizational effectiveness through innovative solutions and strong leadership. Recognized for strong interpersonal skills and a proactive, analytical approach.

CORE COMPETENCIES

Employee Relations & Labor Law · Training & Development · Performance Management · Coaching & Advising

Federal HR Regulations · Investigations & Conflict Resolution · Confidentiality & Ethics · Communication & Documentation

PROFESSIONAL EXPERIENCE

Veteran’s Health Administration — Remote

Human Resource Specialist (Employee Relations), GS-12 11/2022 – Present

Provide expert advice to management on employee and labor relations across multiple employment types.

Develop case strategies and guide management through complex disciplinary actions and investigations.

Prepare official correspondence including disciplinary actions and congressional responses.

Advise on performance management processes and support strategic productivity improvements.

Supported investigations and provided guidance on disciplinary measures to management.

Researched federal law and agency policy to assist in resolving conduct and performance issues.

Interpreted negotiated agreements for supervisors and supported employment actions.

Provided technical advice on regulatory provisions and specialized HR procedures, FMLA, Leave and Policy Procedures and Disciplinary actions of employees.

Department of Defense – Fort Jackson, SC

Operations Support Assistant (Office Automation) 12/2020 – 11/2022

Coordinated logistics for training schedules, transportation, and facility arrangements.

Maintained accurate personnel records and facilitated trainee processing.

Input training data and generated reports for leadership use.

Provided administrative support including document processing and internal communications.

Veterans Benefits Administration — Remote

Legal Administrative Specialist, VISN 7 04/2020 – 12/2020

Provided in-depth counseling to Veterans on benefits, claims, and appeals procedures.

Composed formal responses to complex inquiries and maintained claim records.

Updated personal and claim data in systems of record with high accuracy.

Processed service requests and changes to award information for Veterans.

Department of Defense – Fort Jackson, SC

HR Assistant 02/2020 – 04/2020

Processed personnel documentation and supported HR administrative functions.

Prepared reports and memoranda for senior leadership as directed.

Delivered accurate customer service for pay, travel, and personnel inquiries.

Maintained confidential personnel records and files per regulatory standards.

ThermoFisher Scientific – Suwannee, GA

Customer Service Representative 10/2018 – 09/2019

Resolved order, billing, and product issues while meeting service quality standards.

Managed communication with vendors to resolve logistical challenges and purchase issues.

Participated in upsell efforts and cross-functional collaboration with internal teams.

Documented service cases and updated customer records in CRM system.

Baylor Scott & White – Temple, TX

Patient Service Specialist 02/2018 – 08/2018

Registered patients using EPIC and collected co-pays with daily reconciliation.

Verified insurance, scheduled appointments, and maintained patient privacy.

Handled high-volume data entry into electronic medical records systems.

Delivered high-touch service in a fast-paced hospital environment.

Polo Ralph Lauren Outlet – Round Rock, TX

Stock Supervisor 05/2016 – 02/2018

Oversaw merchandising operations and ensured brand compliance on product presentation.

Trained new employees on inventory procedures and sales floor standards.

Managed daily register setup and tracked inventory through recalibration reports.

Acted as point-of-contact for staff issues and escalations.

U.S. Army – Fort Hood, TX

Senior Human Resources Manager 2013 – 2016

Led 15-person HR team supporting over 250 personnel with full-spectrum HR services.

Developed SOPs for personnel actions and enhanced organizational HR processes.

Monitored Government Purchase Card program ensuring compliance and audit readiness.

Trained supervisors and staff, achieving 90% improvement in operational efficiency.

EDUCATION

Master of Science in Human Resource Management, Strayer University – June 2024

Bachelor of Science in Business Management, Grantham University – May 2016

Associate of Applied Science, Medical Billing and Coding, Grantham University – July 2014

PROFESSIONAL TRAINING

Advanced Leadership & Management · Strategic Management & Business Policy · Time Management & Effective Presentations · Employee Relations & Program Management · Federal HR Systems & Regulations

TECHNICAL SKILLS

Excellent computer skills: Proficient with MS Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, GovTA, HR Smart, ePerformance, Alert HR, Leaf, eOPF, and SharePoint. Customer Service and Oral/Written Communication Skills. Works independently with minimal supervision. Leading a Virtual Team. Employee Relations /Labor Law, Negotiation Skills, and Federal employment laws. Time Management. Research and Data Analysis. Policy/Procedure Implementation. Training and Development HR Policy Development Compliance and Labor Law Knowledge, Organizational Development

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