Data Entry Customer Service
Resume:
BRENDA (KAY) HOLMES
PINK HILL, NC 28572
************@*****.***
PROFESSIONAL SUMMARY
Postal Manager with over 23 years of experience in the USPS operations and staff
Management. Skilled in policy development, cost-saving initiatives, and enhancing
Productivity. Proven track record in improving operational processes and staff morale. Experienced in customer service and data entry roles across various sectors.
Authorized to work in the US for any employer
Work Experience
CUSTOMER SERVICE CLERK - CASHIER PART-TIME
Belk-Goldsboro, NC
August 2024 to Present
Interact with customers, build relationship and assist in loading Belk mobile app. Assist customers and cashiers as needed.
ASSISTANT TOWN CLERK PART-TIME
TOWN OF PINK HILL
December 2023 to March 2024
Greet customers, accept water bill payments, and enter data in computer.
CASHIER PART-TIME
Food Lion-Pink Hill, NC
October 2020 to December 2023
Greet customers in a timely and courteous manner.
OWNER AND OPERATOR SMALL BUSINESS
The Ivy Barn-Pink Hill, NC
September 2023 to December 2024
Sales, Customer service, Computer skills, Social Media Advertising, Management skills, Decorating
SUPERVISOR/OFFICER-IN-CHARGE
USPS-Lagrange, NC
May 1993 to October 2016
-Directed daily operations and staff management in a high-volume postal environment.
-Implemented cost-saving measures through strategic route planning and resource allocation.
-Facilitated customer service improvements by training staff in efficient and courteous service methods.
-Managed financial operations, including reconciliation and reporting, ensuring accuracy and compliance.
-Developed and maintained positive relationships with customers, enhancing service satisfaction.
Education
East Duplin High School Diploma
Business
James Sprunt College, Kenansville, NC
Completed coursework in Business Administration, focusing on management principles and organizational strategies.
Skills
•Leadership (10+ years)
•Data Entry (10+ years
•Cost Reduction Strategies (8 years)
•Strategic Planning (10+ years)
•Computer Networking (2 years)
•Sales (6 years)
•Computer Skills (10+ years)
Cash Handling (10+ years)
•Management (8 years)
•Supervision and operational oversight (8 years)
•Organizational Skills (10+ years)
. Customer Relationship Management (10+ years)
. Data Entry Accuracy (10+ years)
. Staff Training and Development
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REFERENCES
Al Brantley, Postmaster Wanda Miller, CCR Instructor
USPS. James Sprunt Community College
201East Caswell St. 133 James Sprunt Drive
Kinston, NC 28501 Kenansville, NC 28349
Don Draughn, Pastor
Friendship FWB Church
1219 Bill Sutton Road
Pink Hill, NC 28572
Contact this candidate