Business Development Customer Service

Continued…

TAMIZ HAIDERALI

Chicago, Illinois *****.*********@*****.*** 312-***-**** in/tamiz-haiderali Qualifications Profile

A specialist in logistics, general operations, business development, entrepreneurship, in-depth research, B2B studies, team coaching, proposal writing, and project leadership.

Management professional experienced in business ownership and operations management with a dedication to change implementation and continuous process improvement within dynamic environments.

Create cultures that challenge "conservative" mindset, inspire innovation at all levels within organizations, and consider every perspective while moving the needle forward.

Strategic manager with a common-sense approach to maintaining operational standards through systems, processes, and protocols that save time, reduce costs, and improve efficiencies.

Articulate communicator and analytical professional with financial skills, creativity, entrepreneurship, data analysis, and accounting experience. Possess a strong research background including concept testing, ad tracking market trends, and package deal studies for US and international markets for major consumer package goods accounts.

Skilled at providing excellent customer service, improving the experience with services/products, and achieving maximum client satisfaction. Instrumental in producing preliminary and final reports as well as devising proposals, questionnaires, methodology, and study design.

Respected team leader who has repeatedly turned around underperforming teams. Engaged mentor, recruiter, and trainer with an innate desire to set staff up for success from day one. CORE PROFICIENCIES

End-to-End Logistics Strategy --- Muti-Site Operations Leadership – Facility & Property Management – Budgeting, Forecasting & Cost Optimization --- Business Ownership & Financial Oversight --- Vendor Relations & Contract Negotiations --- Personnel Management --- Talen Development & Team Leadership--- Community Engagement --- Sustainability & Compliance Initiatives --- Marketing & Public Relations --- Operations Planning & Analysis --- Revenue & Profit Optimization --- Staff Training & Empowerment PROFESSIONAL EXPERIENCE

Institute of Cultural Affairs, Chicago, IL 2022 – Present DIRECTOR OF OPERATIONS

Responsible for all Operational aspects of the organization including HR, Finance, Municipal Compliance, Grant Writing and Fundraising

Design, Oversee and Implement all operational aspects of the low-rise landmark property, including repair & remodel projects. Ensure compliance with safety standards, municipal codes, and Landmark status protocols in conjunction with a team of Engineers. Build on sustainability efforts to attain Net-Zero emission goals

Streamlined leasing processes for 50+ Intentional Community and subsidized housing tenants by implementing a digital mana gement system; enhanced contract compliance and improved response time to tenant inquiries by 40%. Primary Leasing Administrator for the Retail, Commercial, NFPs, Residential Intentional Community and subsidized Migrant housing facilities. Facilitate and provide essentials as determined by their contracts.

Monitor utilities, create and sustain vendor relationships, Assist with budget, Contract vendors and suppliers. Oversee the delivery of essential services. Review and Manag Finances, Insurance Requirements, and Human Resource responsibilities.

Lead, develop, and manage the administration of the proprietary course, safe-guarding Intellectual Property & trademark. Manage course instructors, schedules, registrations and certifications, licensing agreements, Oversee finance and payment deployments. Play a leadership role in new course creation. Set marketing strategies and increase course participation.

Participate in Grant Writing with the core team and manage the installation of EV Charger stations upon being conferred the grant.

TAMIZ HAIDERALI **************@*****.*** 312-***-**** Page 2 Chicago Fair Trade, Chicago, IL 2020 – 2022

RETAIL OUTLET MANAGER

Volunteer in organizing fundraising events, soliciting donations, and managing events (annual gala and recognition ceremony), exceeding set expectations. Oversee the design and implementation of major business processes for electronic checkout systems, inventory software, price tags, and IT needs.

Spearheaded end-to-end activities such as location hunting, inventory planning, setting up procedures, and employee management for the successful opening of the pop-up shop retail store. Food For Thought, Lincolnwood, IL 2017 – 2020

KITCHEN PRODUCTION MANAGER

Directed strategic planning and management of kitchen operations for the area’s award-winning leader in sustainability business catering and foodservice. Devised and implemented leading-edge production management plans. Organized and managed shipments between supply chain locations with a focus on maintaining seamless product distribution and delivery within the territory. Actively engaged in managing, updating, and maintaining company database covering clients as well as portion conversion calculation, standardizing production, and daily processes. Prepared and presented monthly, weekly, and daily progress reports to senior management for informed decision-making.

Led significant cost-saving initiatives aimed at improving profitability.

Assessed and met requirements of last-minute orders according to defined standards.

Planned and performed high-level inventory and kitchen management. Township, Chicago, IL 2011 – 2016

CHEF AND OWNER

Led large-scale operations for two bars, a music venue, and a restaurant while managing all staffing (payroll, hiring, training, HR, scheduling) and guaranteeing compliance with all governing laws. Created recipes and menus; governed storage and delivery of two bars (venue and restaurant sides); streamlined pricing, cost, vendor, and inventory management.

Launched a restaurant by collaborating with vendors, entities, and municipalities, handling contractors, banking, food vendors, accounting, legal, and IT.

Utilized effective social media and community engagement to manage event programming, including hiring promoters, acts, events, bands and security, and event promotion.

Treat Restaurant, Chicago, IL 2006 – 2011

CHEF AND OWNER

Steered critically recognized restaurant’s operations, including applications, permitting, and licensing; formulated strategic operational plans to achieve set goals. Performed tax preparation/filings for sales and payroll as per federal, state, and city standards. Recruited, trained, and developed team as well as prepared employee prospectus and delivered orientations.

Increased customer traffic and attained critical acclaim in various media such as ‘Check, Please!’ and ‘Hungry Hound’ by conducting marketing campaigns and outdoor events with dozens of media reports and coverage.

Participated in community events on regular basis to become an integral part of the neighborhood. C&R Research, Chicago, IL 2002 – 2005

RESEARCH ANALYST

Organized and articulated research findings and industry trends at seminars and conventions. Collaborated with in-house statisticians, presented data specs and set-ups for tabulation departments and launched online panel and studies programs.

Expanded new business through bidding B2B study RFPs in existing and developing markets.

Steered significant improvements by managing longitudinal customer service studies for key telecommunications clients. Additional Experience:

Research Manager, Research International, Chicago, IL Assistant Survey Director, Abt Associates, Inc., Chicago, IL Operations Manager, CIBT, Inc., Chicago, IL

TAMIZ HAIDERALI **************@*****.*** 312-***-**** Page 3 EDUCATION

Bachelor of Science in Marketing and Management, University of Illinois, Chicago, IL CREDENTIALS

Board Member, Neuro Kitchen Arts, 2014 – 2018

Board Member, Free Street Theater, 2002 – 2014

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