Customer Service Sales Representative

SASHONA HILL

New Market Oval

Savanna La Mar P.O.

Westmoreland

Tel: 1-876-***-****/ 1-876-***-****

Email: ********@*****.***

PERSONAL PROFILE / OBJECTIVE:

I am a self-driven, sincere, and ambitious individual known for executing responsibilities with maturity. As a dedicated and compassionate 19-years-old, I am eager to gain multifaceted experience across various fields. When entrusted with a task, I prioritize efficiency and timely completion. Cultivating innovation comes naturally to me, and I'm enthusiastic about expressing my creative flair in the workplace. Working effortlessly under pressure has become second nature. I thrive in collaborative environments, valuing teamwork to accomplish objectives. With a solid background in customer service, I excel in addressing and fulfilling customer needs, understanding its integral role in every business. EXPERIENCE:

Ricks Cafe, Negril — Giftshop Attendant

March 2024 - Present

I provide excellent customer service to visitors, helping them choose souvenirs and products that capture the essence of their trip. I greet tourists warmly, answer their questions about merchandise, and share information about Rick’s Cafe history or cultural significance. I handle transactions efficiently, process different forms of payment, and ensure the shop is well-organized and stocked. My goal is to engage with visitors from all over the world, making their shopping experience enjoyable and memorable.

FL Logistics Excel Intl, Negril — Sales Representative/ Supervisor March 2023 - March 2024

In my previous position, I undertook numerous responsibilities due to the company's continual operation in delivering packages to customers and enhancing daily revenue. My tasks included assisting customers with their packages and website navigation, managing administrative aspects such as updating and calculating customer orders, generating quotations, conducting courtesy calls, organizing shipments, liaising with manufacturers, setting weekly objectives, supervising two staff members, reviewing staff data and objectives weekly, designing marketing materials like flyers and catalogs, developing budgets and revenue reports, and devising strategies to boost sales while ensuring meticulous documentation.

Llandilo School of Special Education, Llandilo — Teacher Assistant September 2022 - March 2023

Working with special needs students was both enjoyable and challenging. The challenges I encountered allowed me to enhance various skills, including critical thinking, problem-solving, creativity, flexibility, and more.

Tia’s Jewelry, 74 Great George Street— Sale Representative July 2022 - September 2022

Serving customers was truly a transformative experience for me. I found great joy in assisting them with their product decisions, and witnessing their smiles as they left brought me immense satisfaction.

Handmade by Angel, Online — Entrepreneur

March 2020 - PRESENT

I am a highly creative and hands-on individual in my approach to work. I thrive on thinking outside the box and consistently strive for precision in completing tasks. EDUCATIONAL BACKGROUND:

Mount Alvernia High School - Sept 2017 - July 2022 Sir Clifford Campbell Primary School - Sept 2011 - July 2017 QUALIFICATION ACHIEVEMENT:

Caribbean Secondary Examination Council (CSEC/CXC) SUBJECTS GRADES

Electronic Document Preparation and Management 1

Office of Administration 2

Social Studies 2

Principles of Account 3

Mathematics 3

English A 2

English B 2

Physics 3

Chemistry 3

Biology 2

PERSONAL QUALITIES AND SKILLS:

Attentive, Creative, Self-driven, Reliable, Humble, Punctual, Time Management, Critical Thinking, Problem Solving, Communication Skills and Inventive Thinking. AWARDS AND ACHIEVEMENTS:

Top Girl and Prefect for Sir Clifford Campbell Primary School

Principal's Honor Roll (Overall Average over 80%) for 3 years at the Mount Alvernia High School

Awards for 5 subjects over 90%

REFERENCES

Miss Brown (Teacher) Mrs Bennett Romans (Supervisor) Mount Alvernia High School Llandilo School of Special Education Tel: 876-***-**** Tel: 876-***-****

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