Customer Relations Assistant Manager
Resume:
MC Mary Cleary
Little River Sc, SC ***** 856-***-****
*************@*****.***
PROFESSIONAL
SUMMARY
Dynamic leader with proven expertise in staff management and customer relations honed at Resorts Int'l. Excelled in recruiting, training, and developing teams, enhancing operational efficiency and customer satisfaction. Skilled in marketing and task delegation, consistently improving business outcomes. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
SKILLS • Money Handling
• Customer Relations
• Team motivation
• Product and service knowledge
• Staff Training and Development
• Staff Supervision
• Task Delegation
• Staff Management
• Workload Management
• Marketing knowledge
• Recruiting and interviewing
• Staff Development
WORK HISTORY ASSISTANT MANAGER SPECIAL EVENTS
Resorts Int'l
Collaborated with the management team to develop strategic plans for business growth and improvement.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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TAX ASSESSOR 02/1998 to 11/2020
Twp of Long Beach Long Beach Two. Nj
Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
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Actively participated in staff meetings and workshops to continuously improve departmental processes and stay informed on the latest industry trends.
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Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
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Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
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OFFICE MANAGER 01/1998 to 01/2014
Dennis Cleary Build and Design Long Beach Twp. Nj
• Established administrative work procedures to track staff's daily tasks. Coached new employees on administrative procedures, company policies, and performance standards.
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• Coordinated office activities and public events. Prepared and distributed team-based communications to foster collaboration and enhance team morale.
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Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
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• Managed electronic records database and handled all file requests. Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
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BEV MANAGER 07/1983 to 10/1996
Resorts Int'l Atlantic City, NJ
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed.
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• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maintained professional, organized, and safe environment for employees and patrons.
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Maximized performance by monitoring daily activities and mentoring team members.
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• Accomplished multiple tasks within established timeframes. Cross-trained existing employees to maximize team agility and performance.
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• Improved marketing to attract new customers and promote business. SENIOR ADMINISTRATIVE ASSISTANT 09/1979 to 06/1983 The Hay Group Philadelphia, PA
• Established administrative work procedures to track staff's daily tasks. Coached new employees on administrative procedures, company policies, and performance standards.
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• Coordinated office activities and public events. Prepared and distributed team-based communications to foster collaboration and enhance team morale.
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Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
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• Managed electronic records database and handled all file requests. Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
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EDUCATION Bachelor Of Business Administration And Management 06/1979 Management
University of Pennsylvania, Philadelphia, PA
• Honoree of [Honor Name]
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