Customer Service Support

Illani Santo

**** ********** **, *** ****, Dallas, TX

908-***-**** • ************@*****.***

Professional Summary

Reliable and self-motivated professional with extensive experience in remote customer service, sales, and finance. Known for strong communication, time management, and a dedication to exceeding expectations in fast-paced environments. Excels in working independently, solving problems, and maintaining a positive customer experience. Skills

● Customer Support & Sales

● Verbal & Written Communication

● Time Management & Prioritization

● CRM Tools (Zendesk, Salesforce, etc.)

● Financial Services Support

● Remote Work Tools (Zoom, Slack, Google Workspace)

● Team Leadership & Coaching

● Strong Work Ethic & Reliability

Professional Experience

Remote Customer Support Specialist

ConnectPlus Solutions — 2024–2025

● Provided real-time chat, phone, and email support for a range of digital services

● Maintained a 98% customer satisfaction score

● Managed tickets via Zendesk and collaborated with team via Slack Remote Sales Representative

BrightPath Communications — 2023–2024

● Conducted virtual product demos and closed high-volume subscription sales

● Exceeded sales targets through upselling and customer rapport

● Tracked customer data in Salesforce

Finance Manager (Remote)

House of Home Finance — 2022–2023

● Guided clients through loan processes and financial planning remotely

● Maintained compliance while ensuring client satisfaction

● Kept accurate digital records and provided clear updates Shift Lead

Burlington — 2019–2022

● Supervised team during store shifts, trained new staff, and handled escalations

● Delivered top-tier customer service in a busy retail environment

● Managed merchandising and daily operations

Education

Canyon Springs High School – Moreno Valley, CA

High School Diploma – Graduated

Additional Information

● Home office setup with reliable internet

● Fast learner with adaptable tech skills

● Open availability for flexible remote schedules

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in remote customer service opportunities within your company. With several years of experience in customer-facing roles—both in retail and remote environments—I have developed a strong foundation in communication, problem-solving, and time management.

Most recently, I supported clients as a remote customer service specialist and sales representative, consistently exceeding performance targets and maintaining high satisfaction ratings. I take pride in delivering excellent service and building trust with every customer I interact with.

I thrive in remote work settings, where self-motivation and strong work ethic are key. I’m confident that my experience and dedication make me a great fit for a customer support role in your team.

Thank you for your time and consideration. I look forward to the opportunity to contribute my skills to your organization.

Sincerely,

Illani Santo

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