Customer Service Representative
Resume:
Janet Johnston
Spokane Valley, WA *****
************@*****.***
Professional Skills:
Microsoft Windows Filing Business Math
Microsoft Word Typing 55 wpm Problem Solving
Microsoft Excel Payment Posting Microsoft Powerpoint
Fax Machine Phone Etiquette Microsoft Outlook
Copy Machine Cash Handling HIPPA Trained
10 key 6500 kph w/2 errors Computer Knowledgeable
Experience:
Home Depot
Special Services Associate 03/2023-10/2024
Provided excellent service to customers by greeting them upon entering the store, engaging them in conversation while directing them to their destination and thanking them when they leave.
Processed returns for customers who brought them in thru the cash register.
Responded to phone inquiries and emails from website, resolving customer complaints and provided assistance with curbside delivery orders.
Communicated with all department managers throughout the day
Worked on computer in multiple programs.
Served as back up cashier for Pro area when needed.
Banner Bank 01/2022-12/2022
Client Engagement Center Representative
Answered phones for customers
Verified customers, provided them account information including balances, debit card transactions, loan payment information.
Responded to phone inquiries about different products Banner Bank had to offer like cashier's checks and interest information.
Assisted clients with their online banking needs: lockouts, password resets, helping set account up.
Communicated with different departments throughout the day.
Worked in multiple programs on computer.
Aston Carter (Temp Service) 02/2019-2022
Billing Specialist (various positions)
Answered phones, assisted clients with balances and payments.
Assisted clients in setting up accounts online.
Set up accounts for new clients
Processed payments
Completed random office work as needed: filing, typing, copying, faxing
Alorica
Customer Service Representative 03/2016-8/2018
ATT – Answered phones, processed payments, as well as adding or removing a service.
Briova Specialty Pharmacy – Reordered specialty medications, processed copays, set up accounts for clients, contacted insurance companies, answered questions for clients about medications and/or insurance issues.
Cox Cable – Answered phones, processed payments, assisted clients thru technical support for cable service not working.
PayFlex – Answered phones, gave balances, assisted clients in finding out why their pay card was not working, assisted giving knowledge as to what they could and could not purchase on their card.
Handled a high volume of calls per month for each company.
Worked in multiple programs on the computer on all lines.
YMCA of the Inland Northwest 4/2009-08/2013
Customer Information Center Representative
Information Center: Answered phones, processed registrations, processed payments, sent and received faxes, communicated with members on the phone and via email for purpose of registrations, as well as answered any questions pertaining to the YMCA, processed payments, solved billing issues, ran mail machine.
Business Office: Maintained spreadsheet for SAC and Summer Day Camp children, kept track of days attended, made copies, filed, typed, processed payments for memberships, and cancelled memberships.
Education
Carrington College 10/2023-8/2024
Medical Coding/Billing
Completed 570 classroom hours
Completed 180 externship hours of training
Graduated Certified CBCS 10/24-10/26
Basic Bank Teller Training 03/1990
Completed 1 month course on financial institution money handling, balancing and basic teller duties.
Volunteer
YWCA, Front Desk Receptionist
Greeted visitors and members, assisted with meetings, and managed front desk operations.
Performed various administrative tasks including copying, faxing, filing, answering phones, and processing payments.
Answered phone
Contact this candidate