Administrative Assistant Support
Resume:
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CYNTHIA
D. MARTIN
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Chicago, IL
PERSONAL
SUMMARY
Detail-oriented and highly skilled administrative professional with over 15 years of experience supporting executive leadership teams and managing high-volume projects in various industries, including finance, marketing, and consulting. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook), with strong expertise in calendar management, billing, contracting, and preparing financial reports. Adept at managing multiple tasks simultaneously, meeting tight deadlines, and maintaining confidentiality while delivering high-quality results. Known for excellent interpersonal and communication skills, with the ability to collaborate effectively across all levels of an organization. Listening, Team Player, and a quick learner. Resourceful, proactive, and adaptable, with a strong sense of professionalism and a proven ability to support both administrative and strategic functions in fast-paced environments. SKILLS Technical Skills:
• Word
• Excel
• PowerPoint
• Outlook
• Microsoft Teams
• Billing
• Contracting/RFPs
• Concur
Technical Skills (cont.):
• CRM
• CMS
• SharePoint
• Complex and Heavy Calendar/Travel
Management
• Time and Expense Processing and
Reporting
• Internal/External Meeting and Event
Coordination
WORK
HISTORY
ADMINISTRATIVE ASSISTANT 04/2023 to Current
Freelance Contractor
Responsibilities:
• Delivered comprehensive administrative support, including scheduling, document preparation, and data entry, to ensure smooth daily operations and enhance team efficiency.
• Applied transferable skills from previous roles—such as organization, communication, and problem-solving—to adapt quickly and contribute to cross- functional tasks.
• Supported internal teams by coordinating meetings, managing correspondence, and maintaining accurate records, improving workflow and administrative accuracy. BUSINESS SUPPORT SPECIALIST 10/2011 to 01/2023
Willis Towers Watson - Chicago, IL
Responsibilities:
• Provided high-level administrative and project support to the Midwest Market Leader, Senior Directors, Associate Directors, and large consulting teams, including calendar management, meeting coordination, travel arrangements, expense reporting, and client interface, while maintaining strict confidentiality.
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• Leveraged strong customer service and financial acumen to support contract management, billing, invoicing, and proposal development; proficient in financial terminology and documentation processes.
• Utilized advanced MS Office skills—particularly PowerPoint, Excel, Outlook, and Word—to produce polished presentations, track assignments, and manage multiple priorities under tight deadlines with exceptional accuracy and attention to detail. EXECUTIVE ASSISTANT 07/2010 to 10/2011
AON – Lincolnshire, IL
Responsibilities:
• Provided comprehensive administrative support to the leadership team, including calendar management, meeting coordination, agenda preparation, and travel booking with accurate and timely expense reporting.
• Managed the bi-weekly requisition approval workflow and Workday processes, ensuring compliance and timely execution of HR and procurement actions.
• Supported the PO team with ad hoc projects, data analysis, and presentation development, contributing to operational efficiency and effective team collaboration. ADMINISTRATIVE ASSISTANT 11/2006 to 07/2010
Deloitte – Chicago, IL
Responsibilities:
• Provided executive administrative support, including calendar management, travel coordination, report preparation, and client correspondence for senior leadership.
• Supported tax return assembly and filing, tracked critical deadlines, and organized documentation to ensure compliance and timely submissions.
• Managed billing, project tracking, and chargeable hours, ensuring accurate invoicing and efficient time management across multiple projects. EXECUTIVE ASSISTANT 03/2003 to 11/2006
Johnson Publishing Company/Ebony Magazine
Responsibilities:
• Provided administrative and project support to the Marketing Director, Manager, and Sales Team, assisting with communication planning, marketing initiatives, and sales-related tasks.
• Managed calendars, coordinated meetings, and conducted research to support marketing projects and documentation needs.
• Utilized MS Word, PowerPoint, and Excel to prepare materials under tight deadlines, demonstrating flexibility, attention to detail, and strong time management skills.
EDUCATION Jones Commercial College Prep High School Business Administration
Graduated
Chicago State University
Business Administration – Study Courses
Area of Study: Business Administration
REFERENCES Available upon request
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