Operations Manager Asset Protection

Samuel Ukpere

** ****** ** *** * Irvington, NJ **111 Cell 973-***-****

************@*****.***

OBJECTIVE: Seeking a challenging position in which I can utilize my excellent Professional management, administrative, and problem solving analytical skills abilities within a company with advancement opportunities.

SUMMARY HIGHLIGHTS:

Bilingual English/French Excellent Communication skills Strong interpersonal organizational Ability to establish priorities Able to learn systems/applications quickly Work well under pressure

Handle customer inquiries Proficient in MS Office, Word, Excel Dependable/Reliable

EMPLOYMENT EXPERIENCE:

Servexo Protective Services

Asset Protection Operations Manager. Site Location; Chase Bank. Date: 07/22/2019 to Present

● managed over 40 to 50 professional officers weekly, to ensure postal orders and uniform policies are kept. ● Conducted New Hire orientation training and coaching for New Hires to ensure New Employee are properly educated on company Asset protection and safety procedures, policies and company goal awareness program.

● Responsible for ensuring that employees payroll hours are updated with HR following UP with time attendance policies. ● Conducted and managed daily reports and weekly daily operations reports.

● Traveling and visiting 5 to 6 chase sites daily to ensure that security officers are compliant with postal orders and communicating effectively to Chase Bank Management team.

TJMAXX Manhattan NY Merchandise Operations Manager date: 01/12/2010 to 01/02/2019

● Supervised routine patrols for Asset Protection department team members stationed as undercover detectives in different department throughout the store. Also helping team members make about 20 to 30 apprehension weekly to prevent company yearly shrink. Also proceed weekly auditing document into computer.

● Ensure hazards and unwanted activity are not blocking emergency exit door ways throughout the building. ● Ensuring employee bags are properly checked at the end of each shift. Also conducted Internal investigating theft incident internally ● Also logging and writing daily report and incident reports activity hourly.

●Also Highly Skilled with PTZ MONITOR camera with CCTV for conducting floor surveillance and internal investigation.

Allied universal midtown Manhattan New York Account Manager 01/11/2005 to 01/23/2009

● Responsible for scheduling and managing all security guards for shelter locations in Manhattan Brooklyn and Queens. Also answering high volume incoming calls solving matters related to client and site location.● Conducted client calls, helped with writing report of incidents and visiting clients

● Responsible for orientation training class for new hires as well .

Dream Hotel midtown Manhattan Feb 2003 to Mar 2009 Hotel Security Manager

● Responsible for front desk visitor I.D. Checks and conducts routine patrols for security officers. ● Monitored and investigated Hotel Floors with CCTV monitor security camera property hourly.

● Conducted Daily report writing as well as incident accident reports. Observed and reported suspicious activity. Lowe's Home Improvement

Customer Service Agent 1999 to 2003.

● Processed Customers information on computer for delivery at appointment date.

● Promoted company credit cards throughout various departments to ensure company growth. ● Responsible to all matters related to customer needs quickly and efficiently.

EDUCATION: H.S Diploma: Chad Science High School, Newark New Jersey 1999 CERTIFICATIONS: Security License. State of N.Y.Cto

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