Cyber Security Analyst
Resume:
Oscar R Lopez
Cyber Security Analyst
***********@***.**.***
Career Summary:
A composed and articulate analyst with over 20 years of experience in IT support performing various security practices to assist with maintaining organization data integrity. The Google Cyber Security Certificate has been completed within the past year as well. In addition to substantial experience with network security policies and procedures, I completed a Bachelor of Science degree in Information Systems more than 25 years ago, all while possessing outstanding verbal, written and interpersonal communication skills and the ability to harmonize within a team environment.
Skills:
Active Directory
Windows Administration
VPN Configuration
RSA Administration
Citrix Software support
Office 365(Word, Excel, PowerPoint, Outlook)
Document Management Support and administration
Linux
SQL
Educational Background:
Google Cyber Security Certificate (8/2024)
CCNA Training Course (10/20/10)
HDI Certificate - Helpdesk Analyst (7/2010)
Bachelor of Science in Information Systems (5/1999) – Pace University, New York, NY
Professional Experience:
Skadden Arps Slate Meagher & Flom
Technology Support Analyst
New York, 4/2025 – 5/2025
Field incoming help requests from end users via telephone and e-mail.
Ensure all requests from users are logged in ISM ticketing system and escalation procedures are followed.
Maintain problem status/resolution information in ticketing database.
Escalate issues and collaborate with the appropriate IT teams to find resolutions
Update Help Desk knowledge base with accurate and up-to-date information
Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
Troubleshoot Android and Apple iOS software issues and configuration for remote email and firm application access.
Maintain expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions.
Ensentio Technologies(for Schulte Roth +Zabel) New York, 12/2024-1/2025
IT analyst
Tasked with analyzing firm wide and critical issues
Assisting with resolving firm wide and critical software issues.
Gathering user system data and log information to determine commonalities with the objective of improved system performance.
Communicating findings with management as well as software vendors.
Proskauer Rose LLP New York, NY 3/2008-3/2024
IS Helpdesk Analyst
Served as the initial contact for all IT related issues which included verification of user identity prior to gaining access to network resources. Provided guidance to all attorneys and staff regarding software installation and preventing malicious installations. Assisted with securing the firm’s email system by identifying suspicious email and blocking them through administrative tools or escalating to the appropriate team for further action.
Assisted users with remote access through VPN or Citrix through software installation support and by ensuring correct access had been granted to facilitate proper functionality.
Support of the iManage Document management by verifying user identity prior to being granted permission to sensitive information, while also providing daily support such as document search assistance and Office Suite integration.
Created and administered RSA and tokens for secure remote access through Remote Authentication Manager as well as troubleshooting of home networks.
Troubleshoot software and hardware issues on workstations, laptops and personal technology devices for attorneys and staff.
Administration FTP accounts for data sharing of large documents.
Provided support for remote email access on both Apple and Android platforms by ensuring user permission and then instructing users on how to access and function.
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