Operations Manager Sales

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/

MATEKGUC

MAT

OBJECTIVE

With over 25 years of experience in

the casino industry, I am a seasoned

professional in Sales, Marketing, and

Operations. My background

includes extensive expertise in

analytical research and impactful

presentations. I began my career

after studying Hotel Management

Administration at a Turkish

University, and have since excelled

in various roles across Sales,

Marketing, and Business

Development. I am recognized as an

operational expert in the Gambling

business, with a proven track record

in field force and agency

management. Throughout my

career, I have contributed

significantly to renowned companies

within the sector, specializing in

driving growth in Sales, Marketing,

and Operations. Notably, at MGM

Resorts International (Bellagio

Resort), I led international and

domestic initiatives across Europe

and the Middle East, achieving a

remarkable $43.5M revenue

improvement. This version aims to

maintain clarity and professionalism

while highlighting your

achievements and expertise

effectively.

Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUISNESS

DEVELOPMENT

EXPERIENCE

REGIONAL SALES MANAGER • ARCHITECTURAL BRASS CO. • MAR2024 - CURRENT

identifies and pursues new business opportunities within the Nevada region, focusing on hotels, casinos, shopping malls, and airports. researching potential clients, attending industry trade shows, and networking to build relationships with decision-makers.

generate leads, present product offerings, and secure contracts for public area products, such as trash receptacles, planters, bellman carts, and custom furnishings. maintains and nurtures existing client relationships to ensure repeat business and customer satisfaction.

contact for clients, managing all communication regarding project timelines, product specifications, and delivery schedules.

regular follow-ups, site visits, and addressing any client concerns or issues to foster long-term partnerships and maximize sales opportunities. communicate client needs, product customizations, and project details to the production team, ensuring that products are designed and manufactured according to the client's requirements.

Create an vital coordination for delivering high-quality public area products on time and within budget, leading to successful project completion and customer satisfaction.

SALES & OPERATIONS MANAGER• PRINTRAM – PRINT ON DEMAND • SEPT 2021 – DEC 2023

As a Sales and Operations Manager at a print-on-demand company, I led a team of 10-20 employees, balancing a portfolio of over 50,000 projects monthly, resulting in an annual revenue of $1.5 million. My responsibilities included driving sales strategy, managing operations, fostering client relationships, overseeing financial performance, and leading team development. Develop and implement comprehensive sales strategies to drive revenue growth. Identify and pursue new business opportunities, build and maintain relationships with key clients, and ensure customer satisfaction. Analyze sales performance metrics to optimize the sales process. Oversee daily operations, ensuring efficiency and quality in production and order fulfillment. Manage inventory, supply chain logistics, and MAT Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUSINESS

DEVELOPMENT

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/ MATEKGUC

2

SKILLS

• Campaign Management

• Project Management

• CRM

• Budget Management

• Training & & Audit

• Sales Planning &

Forecasting

• Team Management &

Mentoring

• Growth Marketing

• Retail & Grocery

Marketing

• Mobile Market &

Delivery

• Online Print on demand

• Microsoft Office, World,

Power Point

• Hotel Property

Management Systems -

OPERA

• Casino Management

Systems CMS

workflow optimization to meet delivery deadlines. Implement best practices and continuous improvement initiatives.

Foster strong relationships with key accounts, serving as the primary point of contact for high-value clients. Address client concerns, negotiate contracts, and ensure alignment with their business objectives. Regularly review client feedback to improve service offerings. Monitor and manage the budget, expenses, and financial performance of the sales and operations departments. Provide accurate forecasting and reporting to senior management, ensuring alignment with company goals. Identify cost-saving opportunities while maintaining quality. OPERATIONS & COMPLAINCE MANAGER• HARVEST MARKET –

HARVESTROLLEY MOBILE DELIVERY MARKET • MAY 2020 – AUG 2021

• Directed regulatory compliance, inspections, and permit processes for operations across multiple regions, ensuring adherence to local and state regulations.

• Successfully launched the harvestrolley program in 12 cities across 3 states (TX, IL, NJ), expanding market reach and service offerings.

• Managed fleet strategy for 60 vehicles, reducing operational costs by 15% and generating an additional $1M in annual savings.

• Optimized Planogram standards, including product mapping, selection, placement, and labeling, resulting in a 45% sales increase over the previous quarter's average.

• Mentored and developed a diverse team of 120 drivers and 30 cross- functional staff from design, mechanics, maintenance, and operations. DIRECTOR OF DOMESTIC & INTERNATIONAL CASINO MARKETING • KAYA HOLDING – KAYA PALAZZO RESORT & CASINO • FEB 2018 – APR 2020

• Led a cross-functional team of 12 in collaboration with the Sales Team to develop strategic partnership initiatives across 5 new countries, driving a $6.5M revenue increase.

• Spearheaded the creation and execution of comprehensive marketing plans, encompassing national promotions, local marketing campaigns, and loyalty programs.

MAT Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUSINESS

DEVELOPMENT

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/ MATEKGUC

3

• Boosted the international gambling customer database by 25% through a targeted retention strategy in partnership with the CRM team.

• Reviewed and launched marketing strategies across 10 countries, contributing to a 32% annual increase in international sales. REGIONAL MARKETING MANAGER • MGM RESORTS INT. • APR 2014 – MARCH 2016

Led a team to reduce responsible player costs by 20%, while enhancing gambler reliability, resulting in a 75% decrease in customer complaints.

Designed and executed print advertising campaigns and managed social media content for diverse clientele, driving brand engagement. Achieved a remarkable 50% increase in sales and revenue in Turkey within two years through targeted marketing and business development initiatives.

Collaborated closely with the CRM team to develop and execute international CRM strategies, optimizing customer engagement and retention across multiple markets.

DIRECTOR OF EUROPE & MIDDLE EAST MARKETING • MGM RESORTS INTERNATIONAL (BELLAGIO RESORT & CASINO) • SEPT 2008 – MAR 2014 Spearheaded Channel Expansion Plan for Europe and the Middle East regions, driving acquisition of new clients and generating $43.5M in revenue.

Directed the development and implementation of comprehensive marketing strategies, encompassing national and international casino promotions, as well as local marketing campaigns.

Analyzed market trends in the casino industry to inform strategic adjustments in marketing and business development approaches. Collaborated with executive leadership to oversee the production and deployment of advertising campaigns and other promotional materials. MAT Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUSINESS

DEVELOPMENT

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/ MATEKGUC

4

EXECUTIVE DIRECTOR OF CASINO MARKETING • EMPERYAL HOSPITALITY, HOTELS & CASINO INC. • APRIL 2000 – AUGUST 2008

• Managed operations within the hospitality industry, overseeing all database systems to identify and expand the new customer base.

• Analyzed marketing data comprehensively to devise strategies that maximized casino revenue, totaling $265M, with an average annual contribution of $32M.

• Planned and ensured the effective execution of the production calendar, including email campaigns and direct mails.

• Developed and implemented onboard casino marketing promotional programs, driving engagement and revenue growth.

EXCUTIVE CASINO AUDIT & SURVEILANCE MANAGER • EMPERYAL HOSPITALITY, HOTELS & CASINOS • JULY 1993 – MAR 2000

• Developed audit programs for 15 Properties financial, operational, and compliance audits, executing testing accordingly.

• Conducted comprehensive financial and operational audits nationwide encompassing more than 12 Hotels & Casinos.

• Supervised scheduling and monitoring of 70 Surveillance Employees across 12 Surveillance Centers.

• Contributed to scope development, conducted testing, and generated findings under the guidance of Internal Audit management. EDUCATION

BACHELOR OF ARTS • MAY 1993 • MARMARA UNIVERITY, ISTANBUL/ TURKEY GPA: 3.85

Excelled in coursework focusing on Hotel Management, Operations, and Administration. Awarded for academic excellence and dedication to the field.

MAT Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUSINESS

DEVELOPMENT

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/ MATEKGUC

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ASSOCIATE DEGREE • AUG 1989 • EASTERN MEDITERRANEAN UNIVERSITY, FAMAGUSTA / NORTH CYPRUS

Economic & Business Administration

ACCOMPLISHMENTS PROJECTS

Billion Dollar Club (2016-2017)

Created the high-end mega gambling & resort complex targeting upper- class guests. Initiated a 360 degrees comprehensive marketing & operation plan, coordinated design, procurement and launch schedule. Diamond Dreams Dubai (2017)

Cruise Line Project from Dubai – Maldives - Dubai. Planned the launch of Gambling facilities and Marketing operations, prepared the financials and break-even analysis based on Loyalty customers program. coordinated design, procurement and launch schedule.

Azmont Investments – Portonovi Montonegro (2014)

Casino-Yacht club project at Hercig Nova Montonegro. Project Management, coordinated design, procurement and launch schedule CERTIFICATES & TRANING

Gaming Specialist Table Games (1993)

MGM Resorts Int Master Specialist (2014)

MGM Resort Int. Diversity Championship (2012)

MAT Mehmet Allen TEKGUC

DIRECTOR OF SALES & MARKETING I SALES & BUSINESS

DEVELOPMENT

*********@*****.*** HTTPS://X.COM/MTEKG 702-***-**** WWW.LINKEDIN.COM/IN/ MATEKGUC

6

EVENTS & PROGRAMS

Tournaments: Baccarat / Blackjack / Single Roulette / Slot Machine / Backgammon.

Events: NFL Super Bowl / March Madness / NYE Eve / Chinses NY LANGUAGES

English / Turkish

Contact this candidate