Customer service

SHAMERIA BOWERS

Anniston, AL *****

256-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Dynamic and adaptable professional with experience at Honda Manufacturing of Alabama, excelling in production support and efficient multitasking. Proven ability to enhance customer satisfaction and build strong relationships as a caregiver. Skilled in critical thinking and packaging, consistently achieving production goals while maintaining a positive work environment.

Results-driven production professional with proven track record in optimizing manufacturing processes and supporting operational goals. Known for reliability and adaptability, contributing significantly to team success and meeting changing production demands. Expertise in quality control and machinery operation, paired with proactive approach to continuous improvement.

SKILLS

• Efficient multitasking • Packaging and labeling

• Production support • Computer skills

• Customer service • Active listening

• Critical thinking

WORK HISTORY

06/2022 to Current Production Associate

Honda Manufacturing of Alabama – Lincoln, AL

• Used equipment properly to avoid workplace hazards or injuries. Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.

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• Organized work to meet demanding production goals.

• Participated in training sessions to enhance skills and knowledge. 11/2017 to 05/2018 Caregiver

Legacy Village of Jacksoville – Jacksonville, AL

Assisted clients with activities of daily living, promoting independence and quality of life.

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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

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Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

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• Built strong relationships with clients to deliver emotional support and companionship.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Managed approximately 30 incoming calls, emails, and faxes per day from customers.'

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07/2016 to 06/2017 Restaurant Team Member

Bojangles' Famous Chicken 'n Biscuits – Jacksonville, AL Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

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Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

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Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

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Arrived to work in uniform and presentable in appearance to meet restaurant standards.

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• Greeted guests pleasantly and answered menu questions. Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

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Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

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EDUCATION

05/2017 High School Diploma

Alexandria High School - Alexandria, AL

REFERENCES

Sherry Laster (cosmetology teacher) *******.**@*****.** 256-***-**** VOLUNTEER WORK

Christmas at the nursing home 2015

Preschool Halloween 2015

Steel Magnolias 2015

Nursing home 2015-2016

• singing

• visit

• painted nails

• make up

• painted little kids face

• put fake tattoos on

• learned about breast cancer

• styled wig

• painting nails

• make-up

• talking

• playing games

• pink out in jacksonville

• Wore pink for breast cancer awareness

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