Customer Service Senior Technical

PATRICIA PRATT

E: **********@*****.***

P: 242-***-****

A: Nassau, New Providence

WWW: Linkedin.com/in/patricia-pratt-6a11303

PROFESSIONAL SUMMARY

Accomplished Senior Technical Associate with a proven track record at Bahamas Telecommunications Company, adept in organizational skills and office administration. Enhanced team productivity and streamlined operations through effective task delegation and workflow planning. Excelled in maintaining high-quality customer service and vendor relationships, demonstrating exceptional interpersonal relations and technical support capabilities.

WORK HISTORY

Bahamas Telecommunications Company - Senior Technical Associate

International Testing And Maintenance Center • 08/1990 - 09/2021

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Streamlined office operations by implementing efficient filing systems and organizational strategies.

Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Established team priorities, maintained schedules and monitored performance.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

SKILLS

Customer Service

Organizational Skills

Office Administration

Excellent multi-tasking ability

Clear oral/written communication

Scheduling and calendar management

Inventory Control

Team Supervision

Database Administration

Workflow Planning

Technical Support

Report Writing

Goal Setting

Interpersonal Relations

Task Delegation

Team Leadership

Professional and Courteous

Teamwork and Collaboration

Data Entry

Document Management

Employee Coaching and Mentoring

EDUCATION

University of The People

Online

Associate Of Business Administration

Continuing education in Business Communication

Continuing education in Economics

Continuing education in Finance

University of The Bahamas - CELEARN

Smarter Bahamas Career Accelerator: Data Analytics

Completed professional development in Excel, SQL, Python, Tableau

Awarded Servant Leadership Award

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