Customer Service Help Desk
Resume:
Cameron Schauer
Davenport, FL *****
*****************@*****.***
Professional Summary
Detail-oriented support professional with over 4 years of experience in customer service, technical troubleshooting, and systems support. Skilled in using ServiceNow, Zendesk, TeamViewer, and VPN solutions to resolve hardware/software issues and improve end-user satisfaction. Actively pursuing CompTIA A+ certification with a strong background in insurance, ticketing systems, and remote desktop tools. Seeking to leverage technical acumen and service excellence in a remote IT support role. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Property and Casualty Insurance Agent
Sutherland Global - NEXT Insurance-Tampa, FL
November 2023 to Present
• Provided end-to-end policy support, including billing, endorsements, and document issuance
• Managed complex customer interactions with empathy and clarity across phone and email channels
• Navigated internal platforms efficiently to resolve time-sensitive support issues Sales Consultant Auto
& Specialty Lines
Licensed Property and Casualty Insurance Agent
Trutela Insurance-San Antonio, TX
April 2022 to November 2023
• Provided personalized insurance solutions to clients based on their specific needs and risk profiles
• Maintained a high level of customer satisfaction by promptly addressing client inquiries, resolving issues, and providing exceptional service
• Developed and maintained strong relationships with clients to foster trust and loyalty
• Conducted thorough policy reviews for existing clients to identify coverage gaps and recommend appropriate adjustments or additional policies
• Collaborated with underwriters to negotiate favorable terms for clients' insurance policies
• Generated new business by prospecting and cold calling potential clients, resulting in a 200% increase in policy sales
Managed Account Specialist (Help Desk)
Konica Minolta-Oldsmar-FL
March 2018 to February 2022
• Triaged and resolved hardware, printer, and network issues for B2B clients
• Logged and escalated service requests using internal ticketing systems
• Used TeamViewer/AnyDesk to provide remote troubleshooting Delivered SLA-based support and incident resolution
• Trained new hires and documented internal help desk procedures Customer Service Manager (Service Desk)
Buddi LLC-Palm Harbor, FL
July 2015 to March 2018
• Managed GPS/electronic monitoring technical inquiries for law enforcement and healthcare clients
• Oversaw ticket resolution processes and coached new staff on triaging cases
• Scheduled workforce, ran QA audits, and led training for platform use Customer Service Representative
Netflix-24-7 Intouch
February 2014 to March 2015
• Dealt with customer service concerns and complaints
• Cultivated positive enduring relationships with customers
• Answered questions and located products for customers.
• Cleared past due accounts
• Handled Dynamic Phone calls based off of personality Education
Cyber Forensics / Cyber Security
Keiser University Tampa-Tampa, FL
March 2013 to March 2017
General Education Diploma
Mascoma Valley Regional High School
Skills
• Communication skills
• Customer service
• Microsoft Office
• Data Entry
• Help Desk
Certifications and Licenses
A+ Certification (Coursera)
Google IT Support Certificate (Coursera)
Driver's License
CompTIA Network+
In Progress
Property & Casualty License
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