E-Commerce Account Manager

Assumpta Ejibenam

PROFESSIONAL SUMMARY

Dynamic and data-savvy Account Management professional with 10+ years of success in fintech, e-commerce, and retail sectors. Adept at managing complex B2B, B2C, and HNI portfolios exceeding 900K+ accounts, delivering multimillion-dollar revenue growth through strategic client engagement, retention campaigns, and CRM-driven initiatives. Recognized for driving customer lifecycle value, reducing churn, and enhancing operational workflows through analytics and cross-functional collaboration. Skilled in relationship building, upselling, process improvement, and digital tools that power scalable account strategies.

KEY ACHIEVEMENTS

Managed 900,000+ B2B, B2C, and HNI accounts across fintech, e-commerce, and retail sectors, driving customer engagement and retention.

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Reactivated 120,000+ dormant users through recovery campaigns, generating $100M+ in revenue and contributing to Techstars Toronto selection.

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Launched new business verticals and secured 3,500+ retail stores and 489 distribution deals, generating $700K+ in combined revenue within 20 months.

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Recruited and led 400+ sales agents and 30 account managers; executed national campaigns, including a TV sponsorship that drove 1M+ new users and 200K+ MAUs.

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Work History

Aug 2023 -

May 2024

Customer Engagement Lead

GARDSHOL ENTERPRISE, London, UK

Retail & Distribution Services

Delivered 85%+ of daily sales targets via product recommendations and tailored client consultations.

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• Collected customer data to optimise product-market fit and improve business reporting. Initiated market-driven campaigns to drive acquisition, retention, and daily store operations.

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Managed 100 accounts partners, prioritised customer complaints are resolved and maximised customer experience

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Jul 2020 -

Oct 2023

Sales Account Manager & Project Lead

PATRICIA TECHNOLOGIES, Vancouver, Canada (Remote)

Patricia Technologies LTD- Cryptocurrency (Fin-tech) - REMOTE Oversaw 800K+ accounts, generating $6M+ monthly revenue via account lifecycle management.

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• Launched and led churn reduction campaigns via CRM tools, recovering 150K+ users. Designed customer Loyalty programs to aid prioritise customer retention and experience

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Prioritised all inbound and outbound calls, vet outgoing emails to ensure all complaints are promptly escalated and resolved.

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Partnered with compliance, marketing, and product teams to streamline contract onboarding and product delivery

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Jan 2019 -

Jun 2020

Account Manager& Business Strategist

Business Growth Ecommerce Fintech Project Management Sales&Customer Management Account Management Leadership

Address Nashville, United States, 37013

Phone 205-***-****

E-mail *************@*****.***

LinkedIn https://www.linkedin.com/in/assumpta-

ejibenam-8504

FAZSION DESIGN & STYLE LTD, Denmark

An international fashion E-commerce company

Executed successful Africa market entry strategy, scaling to 2,500+ retail partners and generating $350K+ in quarterly sales revenue.

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• Coordinated with marketing team for effective product promotion and online sales traffic Spearheaded new account acquisition and retention strategies that achieved 85% sales revenue growth..

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Ensured strong rapport with key account holders, resolved complaints and prioritised customer experience

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Apr 2017 -

Jan 2019

Business Growtth & Marketing Manager

KUDDY COSMETICS INTERNATIONAL, Lagos, Nigeria

International Cosmetics E-commerce Company.

Spearheaded brand growth in Nigeria's beauty and cosmetics sector by forging strategic partnerships, managing sponsorships, and leading high-visibility exhibitions.

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Scaled marketing and sales operations from 3 to 40+ team members, overseeing recruitment, onboarding, product training, and performance optimisation.

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Onboarded and managed 300+ beauty vendors, increasing online traffic by 55% through targeted campaigns and relationship management.

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Led integrated marketing strategies that achieved 75% of monthly revenue targets; leveraged KPI analysis and accurate data documentation to optimize acquisition and campaign performance.

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Apr 2013 -

Mar 2015

B2B Sales Account Manager

Jumia E-commerce, Lagos, Nigeria

No1 E-commerce company

Managed 1,800+ B2B vendors accounts ; consistently exceeded sales targets (101%+ quota

attainment).

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Led client onboarding, training, and compliance education on marketplace online operations.

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• Strengthened vendor engagement through consultative selling and sales forecasting. Expanded lead pipeline and account portfolio with commitment, resolved complaints and ensured customer's satisfaction .

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Core Competencies & Technical Tools

Account Management Retention Client Onboarding B2B & B2C Relationship Management Sales Strategy Revenue Growth Cross-Selling & Upselling Pipeline Management Cold Calling CRM Systems – Salesforce Zoho Freshsales HubSpot Customer Lifecycle Optimization Data Analysis – Power BI SQL Excel Tableau Performance Metrics Sales Forecasting Project Management Strategic Planning Budget Oversight KPI Development Risk Mitigation Business Development Lead Generation Prospecting Team Leadership Coaching & Mentoring Sales Training Performance Management Client Communication Negotiation Conflict Resolution Presentation Skills Digital Marketing Product Campaigns Email Marketing Market Research Conversion Optimization Documentation & Reporting Executive Briefs Compliance Reporting Education

Jan 2022 -

Jan 2023

Master of Business Administration: Project Management University of Hertfordshire - United Kingdom

Bachelor of Science: Psychology

Obafemi Awolowo University - Nigeria

Languages

Fluent

English

Hobbies

Writing, Swimming & Dancing

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