Customer Service Support
Resume:
***********@*******.***
Amy Maxwell
Customer Service & Operations
Specialist
Theodore, Alabama
Results-driven Customer Service professional
with expertise in Customer Service, Operations,
and Procurement. Skilled in resolving customer
issues, managing tasks, and communicating
effectively. Proficient in QuickBooks, Method,
and BuildOps. Adept at finding cost-effective
solutions and fostering client relationships.
Summary
Customer Support Expertise
Customer Service, Vendor Relationships,
Process Improvement, Operations
Management, Resource Allocation,
Logistics & Procurement, Shipping
Management, Compliance Standards,
Product Sourcing, Inventory Control
Operational Efficiency
Issue Resolution, Data Analysis,
Communication Skills, Multi-tasking
Ability
Client Relationship Building
Front Desk, Staff Training, Sales Support
Technical Proficiency
QuickBooks, Method, BuildOps
Interpersonal Skills
Detail-oriented, Resourceful, Notary
Public
Skills
Volunteer with AHEPA, catering and
delivering meals to elderly and shut-in
residents
Engage in camping, hiking, and exploring
National Parks
Actively support and participate in the arts
community
Interests
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Assisted the VP and external sales in administrative and sales processes Improved overall customer experience in quoting product sourcing and communication
Managed procurement process from vendor research and registration through the purchasing and contract stages
Communicated with logistics partners to ensure all purchase orders were executed without error and promptly
Collaborated with warehouse to manage inventory and receive/deliver products correctly
Sold small equipment and containers, while managing shipping/receiving Reception/point of contact for customers regarding inside sales Notary Public to ensure the required documentation is properly notarized.
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Managed the day-to-day operations in the office and warehouse to help improve overall efficiency and productivity
Executed/purchased the estimating function and inventory control processes which manage costs. Trained/orientated employees who work in the warehouse or who drove delivery to improve overall work performance
Managed the reception area, front desk, and contact for all inside sales inquiries to provide improved customer service
Supported and grew sales for packaging and small equipment to assist in revenue growth.
Supported outside sales and vendors to help grow business partnerships Managed shipping, receiving, and compliance with safety issues and regulations
Helped increase profits from house sales by 25% in 2010 using strengthened sales processes and sales tactics
Work experience
2020 2025
Procurement Specialist Port City Industrial
2002 2020
Operations Manager Warehouse Equipment &
Supply Co
Typing Certificate
Microsoft Office User Certificate
Certifications
Contact this candidate