Sales Force Field Service

Amulya Kallepu

Email: *********@*****.***

Mobile: +1-571-***-****

PROFESSIONAL SUMMARY

Experience of 15+ years as Sales force Testing, Salesforce CPQ, SFMC, Software testing, Web Testing and Data Migration Testing.

Have good knowledge on Manual testing with Business Domain, Health care and in Sales force CRM Platform.

Have Knowledge on Salesforce Field Service Mapping .

Sound knowledge of defect life cycle and involved in defect triage.

Involved in writing Test scenarios, Test cases, Execution of test cases and Test delivery. reports as per Functional requirements of the project.

Have knowledge on SDLC.

Experience in Automation tools like Selenium & QTP.

Knowledge and experience with Java, SQL, HTML, CSS.

Exposure to all stages of Software Testing Life cycle.

Understand the SRS and capture the test scenario.

Strong knowledge of Agile Concepts & have worked in Agile Methodology.

Extensive involvement in Sanity testing, Functional testing, and Regression testing.

Have raised Defects & Reported using defect management tools like VSTS, Azure Dev Apps, HPQC and JIRA.

Communicate closely with component designers, BA to understand the design and test the requirements for the deliverable in stipulated time frame escalating issues to Team Leads/design/e2e teams by close interaction with the scrum lead / tech lead.

Provide support for E2E testing on different E2E Models in resolving the testing issues.

Having Strong knowledge on writing Test Scripts in Automation

TECHNICAL SKILLS

Operating System: Windows, MacOS

Database: SQL

Bug Reporting Tools: JIRA, QC, VSTS, Azure DevOps, Bugzilla

Testing Tools: Sales force, Salesforce CPQ, SFMC Postman, Selenium, REST, AWS Reports, Net Suite

Testing Skills: Functional, Regression, Sanity, Integration, API

Virtualization Technologies: VMWare, Horizon View

Scripting: Java Script

Languages: Java

Certifications: I am Certified with Salesforce Administration.

EDUCATION

Bachelor of Technology (Electrical & Electronics Engineering) from J.N.T.U HYD (2006-2010)

PROFESSIONAL EXPERIENCE:

1.PROJECT: IN Kids

Duration: April 2023 – June 2025

Client: Indiana Office of Early childhood and Out-of-school Learning (OECOSL)(State Client)

Company: Deloitte

Role: Salesforce QA

Project Description:

INKids Vision is a great self-service for childcare providers or educators to apply license, maintain license, apply for PTQ, Submit Background check consents and access or complete trainings. It is also helping families to apply for child care and pre-k assistance online. It has CMS Management to process all the request

Roles and Responsibilities:

Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analysing Test Results.

Mostly worked with Cases, APQs, Programs, Authorizations and eligibilities

Good Interacted with QA Team Members, Developers, Project Managers and Client to resolve issues.

Tested Salesforce Standard Objects and custom objects, page layouts, field validations and its access to the user based on defined profile.

Validated Approval rules, approval processes and Validation rules.

Coordinated with Onsite/Offshore teams, conducted necessary meetings and provide full support whenever is required

Document result and communicate to project management and project stakeholders

Track issues identified in JIRA while executing test plans

Communicate test progress, test results and other relevant information to project stakeholders and management

Have Good Knowledge on Principles and practice on agile development life cycle.

Worked closely with development engineers as needed and documented found issues in JIRA.

Performed UAT and provided customer support by recreating customer-found problems.

Implemented multiple remote access methodologies (VPN, Connectivity, etc.) as required by customer secure access requirements and assisted in troubleshooting these access issues.

Providing Test Data to team members, so that the overall performance of Test execution increases.

2.PROJECT: Sales Force Lighting and Classic

Duration: Mar 2019 – Mar 2023

Client: Kl Discovery

Company: Technocrafts

Role: Sr Salesforce Tester

Project Description:

Sales force lighting is completely re imaged sales force platform designed to take the sales productivity to next level. The lighting experience along with our next revamped CRM Interface make for a noticeable, improved, quicker and efficient way of selling the products.

Roles and Responsibilities:

Validated Data Sharing Rules, Tested Users Profile, Role Hierarches and Permission Sets as per user profile and Public Group.

Validated number of Reports and tested Dashboards based on role and role hierarches.

Tested Salesforce Standard Objects and custom objects, page layouts, field validations and its access to the user based on defined profile.

Validated the Field Service lighting to improve the Customer Services

Validated Approval rules, approval processes and Validation rules.

Used Data Loader to insert, update and bulk import or export of data from salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Tested look up and master-detail relationship on objects and created junction objects to establish connectivity among objects.

Worked on Data migration from lower migration from lower environment to higher environment and validate the data.

Created Test Scripts, Test Cases, executed test cases and logged defects in QC Environment

Performed GUI, Functional, Regression, Retesting, Usability, Acceptance and Smoke Testing.

Good Interacted with QA Team Members, Developers, Project Managers and Client to resolve issues.

Coordinated with Onsite/Offshore teams, conducted necessary KTs and provide full support whenever is required.

3.Project: UBB Pilot

Duration: July 2017 – Mar 2019

Client: TKWW

Company: Technocrafts

Role: Sr Quality Analyst/Salesforce Tester

Project Summary:

The Knot Worldwide (TKWW) helps couples around the world navigate and enjoy life’s biggest moments together. Goals of UBB pilot are to allow a small number of customers (less than 1000) to do the following: Contract and bill based on leads (usage) in arrears. Perform self-serve billing, contract management, and payment checkout

Roles and Responsibilities:

Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analysing Test Results.

Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile models

Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.

Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration.

Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.

Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.

Experience in building reports and dashboards, customizing them as per user requirements. Performed Back End Testing by executing SOQL queries. Conducted and participated in defect triage meetings

3. Project: The Neat Company

Duration: July 2015 – Mar 2017

Client: Neat

Company: EPAM

Role: Sr Software Engineer

Project Summary:

The Neat Company offers integrated software and scanning solutions to transform information trapped on paper to digital format enable users to secure, organize and use. Neat delivers multiple versions of the products targeting business growth and market capture. Alliance got engaged as a reliable global Dev & QA partner to implement BDD/TDD approach using Agile.

Roles and Responsibilities:

Performed integrated and functional tests

Triaged manufacturing software problems prior to production rollouts

Developed, communicated and implemented Software Quality Assurance Plans and activities

Organized, scheduled and led cross functional team meetings for Accreditation of manufacturing software

Led continuous process improvement activities for project group

Worked closely with UI specialists to improve testability of requirements specifications.

Implemented test metrics to communicate status of testing and error correction.

Worked closely with development engineers as needed and documented found issues in JIRA.

Tested .net application using agile-to-agile methodology and logged in defects in JIRA.

Performed UAT and provided customer support by recreating customer-found problems.

Implemented multiple remote access methodologies (VPN, Connectivity, etc.) as required by customer secure access requirements and assisted in troubleshooting these access issues.

Reported new problems found, debugged and provided detailed information to development.

Coordinated of user acceptance testing of final IT infrastructure and software development deliverables through JIRA.

4.PROJECT: Cardio net is the world Leading supplier of Mobile Cardio net Outpatient Telemetry

DURATION: July-2014 to July-2015

CLIENT: Cardio net

Company: EPAM

Role: Software Engineer

Project Summary:

Cardio Net has an application that supports doctors and administrative staff at the poly clinics/ hospitals to support enrollment, patient information and status tracking and reporting for Cardiac prescriptions by physician.

Roles and Responsibilities:

Involved in analysing requirements during the requirements analysis phase of projects

Keep track of new requirements from the project.

Checking the interfaces between components working properly as expected.

Log project related issues in the defect tracking tool identified for the project.

Check for the timely deliveries of different milestones.

Logged working hours in QC.

Follow up with components teams for fixing the defects.

Performed Regression testing and Functional testing.

Involved in DB testing when required.

Followed Agile Methodology.

Provided UAT Support to E2E Testing When Required.

Participated in scrum calls for updating daily status.

5.PROJECT: NPA – Bell Canada – SIPCIP

DURATION: MAR-2012 to July 2014

CLIENT: NPA-Bell Canada

Company: Tech mahindra

Role: Technical Associate

Project Summary:

SIP-CIP for Bell Total Connect Voice (BTCV) is a system that provides a Graphical User Interface to operations managing customer Bell Total Connect Voice service orders from order creation to order fulfillment. The system is directly interfaced with the network elements providing the Bell Total Connect Voice service solution and it automatically pushes the necessary configuration to provision and activate the customer.

Responsibilities/Activities:

Responsible for writing the Test scenarios from Design Document.

Go through the software requirements and get clarifications on one’s doubts

Become familiar with the software under test and any other software related to it

Have mentored the new joiners in project through Knowledge Transfer sessions.

Performed Sanity Checks as well as Network Health Checkups.

Generate test cases based on the requirements and other documents

Test software releases by executing assigned tests (manual and/ or automated)

Report the deviations through QC and update the status as when required.

Worked SQL Developer for performing the testing.

Ensure all defects found during testing are reported and tracked in QC

Used QC for Bug tracking and Test Management.

Responsible for writing the SQL queries for the testing.

Participated weekly reviews with team members.

Update test cases based on the discovered defects.

support the team with testing tasks required

Participated scrum calls for updating daily status

6.PROJECT: Configuration and Service Activation Management (CSAM)

DURATION: JAN 2011 to FEB-2012

CLIENT: British Telecom

Company : Techmahindra

Role: Technical Associate

Project Summary:

The CSAM platform is based upon the Architect ASAP product, Oracle and Oracle Application(web) server. It operates on Solaris 2.6(UNIX) operating system. The user application provided by CSAM are Network Traffic Management and Network Data Management. The Key components that support these applications are Work Order Translator (WOT), the Work Order Response Handler (WORH) and File Transfer Daemon. The impact of any problems relating to the CSAM may result in loss of access to the Next Generation Switches (for CSAM-D and ANDES), Local switches (for ANDES) as well as 21CN elements (i.e., MASN, MGW, BGW, CS) and an inability to correct problems on the exchanges like configuration, association etc. This could have a direct effect on large numbers of BT customer's rendering them unable to make phone calls, leading to revenue loss and possible compensation claims against BT.

Responsibilities/Activities:

Get involved in analysing requirements during the requirements analysis phase of projects.

Keep track of the new requirements from the Project.

Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.

Checking the interfaces between components working properly as expected.

Log project related issues in the defect tracking tool identified for the project.

Check for timely delivery of different milestones.

Providing Test Data to team members, so that the overall performance of Test execution increases.

Raising defects in JIRA if errors found while testing the interfaces.

Follow up with component teams for fixing the defects.

Performed Functional and Regression testing.

Involved in CIT testing as and when required.

Providing IVVT Support to E2E testing teams as and when required.

Have mentored the new joiners in project through Knowledge Transfer sessions.

Good exposure in Telecom domain, CST, CIT and IVVT

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