Data Entry Customer Service

Tequila Harris

Jacksonville FL

Recruiter’s summary

Tequila has over 6+ years of experience working as a Customer Service Agent in different professional domains.

Experienced in helping large volume of customers every day with positive attitude and focus on customer satisfaction and did emails as needed.

Correct errors and organize information to optimize swift and accurate data entry and create accurate spreadsheets for data entry purposes.

Worked for Insurance claims. Reviewed claims for completeness, accuracy, and compliance with relevant regulations and guidelines.

Skilled with handing customers profiles and troubleshooting any problems and answered constant flow of customer calls with minimal wait times.

Proficient with Computer Applications and has good interpersonal skills, excellent communicational skills. She is interested in working with ADT and available to join ASAP.

Education:

High School Diploma- Ed White Senior High School Jacksonville FL - 1995

Skills:

Customer Service

Data Entry

Administrative Support

Insurance claims

Computer Application

Upbeat and Positive

POS Systems

Efficient and Detail Oriented

Order and Refund Processing

Creative Problem Solving

Upselling Products and Services

Verbal and Written

Communication

Live Chat Messaging

Professional Experience:

Assurant, Jacksonville FL Apr 2022 - Jul 2023

Customer Service Agent

Handled inbound calls from customers, listening to customer’s needs, problem solving, Data entry, maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction did emails as needed.

Experienced working for Insurance claims. Reviewed claims for completeness, accuracy, and compliance with relevant regulations and guidelines.

Wells Fargo, Jacksonville FL Aug 2021- Mar 2022

Customer Service Agent

Handled customers profiles and troubleshooted any problems.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Correct errors and organize information to optimize swift and accurate data entry and create accurate spreadsheets for data entry purposes.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

Documented conversations with customers to track requests, problems, and solutions.

Valor VIP, Jacksonville FL Nov 2020 -May 2021

Customer Service Representative

Managed high call volume efficiently and professionally in a fast-paced environment.

Consulted with outside parties for discrepancies. Provided internal & external customer support. General data entry tasks.

Answering phones, giving account info, setting up services, doing call backs, processing payments, dispatching, sending forms, updating accounts

Provided excellent customer service to clients.

Resolved customer complaints and issues in a timely and effective manner.

Maintained accurate records of customer interactions and transactions.

Compass Group USA, Jacksonville FL May 2019- Feb2021

Supervisor

Interviewed & hired personnel. Visit with residents to ensure satisfaction.

Conduct team meetings on daily expectations, upcoming events, and assigned tasks to team members based on company expectations.

Established a welcoming atmosphere by greeting each guest warmly.

Trained new staff and mentored existing employees to close knowledge and skill gaps.

Completed daily shift reports to communicate effectively with area managers and business owners.

Contract Connections, Jacksonville FL Mar 2016- Sep 2018

Customer Service Agent

Educated clients on account services and resolved client requests.

Entered customer interaction details in sales system to track requests, document problems and record solutions.

Inquiries regarding statement information and account balances.

Achieved and consistently exceeded revenue quota through product and service promotion.

Contributed to company achieving and holding industry- leading customer service ratings.

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