Quality Assurance Life Cycle
Resume:
AINEE AHMED
Omaha, NE
️ ************@*****.***
PROFESSIONAL SUMMARY:
Over 10+ years of IT experience in Operations and Software Quality Assurance, with strong experience in the Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), and all phases of the Bug Life Cycle.
Extensive experience working with Agile and Waterfall methodologies, using tools such as Azure DevOps, TestRail, and Jira in both onshore and offshore project environments.
Experienced in Functional testing, Smoke testing, Regression testing, Integration testing, GUI testing & Web services testing on various applications.
Experience in authoring manual test cases and RTM (Requirements Traceability Matrix)
Proficient in test case design, execution, defect tracking, and database testing using SQL, with working knowledge of QA methodologies and familiarity with tools like HP UFT and Quality Center.
Performed End-to-End testing manually and handled User Acceptance Testing with clients.
Working closely with BAs to understand the requirements for the change requests and new implementations.
Excellent presentation and problem-solving skills.
Ability to take on end-to-end ownership of solution architecture (from requirements to rollout).
Focused, reliable, and delivery-driven individual with strong communication and written skills.
Technical Skills /Abilities:
Test Methodologies
Agile and Waterfall
Test Tools
HP UFT, SOAP UI, HP Quality Center, Azure DevOps
Defect Management Tools
Bugzilla, JIRA, TestRail, Azure DevOps
UX Designing Tools
Adobe Photoshop, Axure, Illustrator
Languages
HTML, CSS, Basic SQL
Operating Systems
Windows, UNIX
Applications
MS-Office
Certifications
Certified Scrum Professional (CSP)
Major Assignments:
Deloitte Touche LLP. Omaha, NE September 2022 – May 2025
Role: QA Tester
Project: Business Filings
Responsibilities:
Developed comprehensive test plans to validate business filing workflows, ensuring alignment with business objectives.
Defined testing strategies for new features and enhancements based on business requirements and technical specifications.
Created detailed test cases and scenarios for various business filing forms, ensuring thorough coverage of functionality.
Conducted manual testing of core functionalities, including filing submissions, status updates, and document retrieval.
Verified data accuracy and consistency across filing types, ensuring compliance with jurisdictional regulations.
Performed functional testing to ensure the business filing system met established acceptance criteria.
Collaborated with development teams to reproduce, troubleshoot, and resolve identified issues efficiently.
Executed SQL queries to validate backend data integrity for business entity registrations and amendments.
Assisted stakeholders during User Acceptance Testing (UAT) to ensure the application met business requirements.
Validated API endpoints for business filing data submission and retrieval using Postman.
Prepared detailed test reports, documenting test execution results, defect tracking, and resolution progress.
Actively participated in daily stand-ups, sprint planning, and retrospective meetings as part of the Agile development process.
Provided timely updates to the QA lead and project stakeholders on testing progress, issues, and resolutions.
Contributed to the QA knowledge base by documenting best practices, lessons learned, and process improvements.
Role: Project Delivery Specialist
Project: Social Security Administration (SSA)
Responsibilities:
Supported IT project delivery for SSA, ensuring alignment with client requirements, federal regulations, and operational efficiency improvements.
Managed a cross-functional team of developers, analysts, and testers, overseeing project milestones, facilitating weekly status meetings, and ensuring timely, budget-compliant delivery.
Provided help desk support, maintained project documentation in compliance with SSA and federal guidelines, and mentored junior staff in project execution.
Wex Health Inc., Omaha, NE November 2019 – September 2022 Software QA Tester
Product: Advanced Billing and Payments (ABP)
Responsibilities:
Develop test cases based on user stories in Azure DevOps, adhering to WEX standards and guidelines.
Design and create comprehensive, structured test plans and test cases within Azure DevOps.
Estimate, prioritize, plan, and coordinate testing activities using Azure DevOps tools and processes.
Identify and document test cases for both manual and automated testing, and track defects in Azure DevOps.
Use SQL queries to create test data and analyze test results for accuracy and functionality.
Develop and implement testing processes for both new and existing products, ensuring they meet customer requirements.
Collaborate with internal teams (e.g., developers, product managers) to define system requirements and ensure alignment.
Audit product functionalities by identifying relevant test cases and documenting findings.
Work closely with Business Analysts to ensure business requirements are clear and complete.
Flag test cases suitable for regression testing and contribute to the regression test library.
Participate in continuous improvement initiatives within the QA team.
Verify and validate web services using SOAPUI to ensure proper functionality.
Lead training sessions for the QA team on regression testing and QA best practices.
Collaborate with SCRUM team members and Product Owner to achieve sprint goals.
Assist QA leads in determining the appropriate test environments and configurations.
Election Systems & Software, Omaha, NE April 2019 – Oct 2019 QA Tester (6-month contract project)
Project: Express Poll
Responsibilities:
Reviewed software documentation and created test cases in TestRail for desktop and mobile applications; built test plans using Data-Driven and Keyword-Driven frameworks and followed Agile methodology with daily SCRUMs.
Collaborated with cross-functional teams, including developers, SMEs, product owners, and customers to resolve quality issues; logged and tracked defects using JIRA and supported code verification and end-to-end testing.
Responded to user inquiries, adapted quickly to new technologies, and contributed proactively with strong problem-solving, communication, and teamwork skills.
Infomatics Corp (ORION Remote Project) March 2014 – July 2017 QA Test Engineer
Project: Infomatics Corp
Responsibilities:
Conducted manual testing, including functional, integration, end-to-end, UAT, and browser compatibility testing; created test cases, test data, and reports while ensuring test coverage across diverse environments.
Collaborated with BAs, developers, and stakeholders to clarify requirements, track and resolve defects, participate in QA status meetings, and support production releases.
Assisted with automation testing and SQL-based data validation; used tools like HP Quality Center and mentored junior engineers to promote QA best practices and process improvements.
Bose Software Services Pvt. Ltd. March 2011 to April 2013
Configuration Manager (Contract with Infosys BPO Ltd.)
Responsibilities:
The clients I manage are Kimberly-Clark, General Motors & DHL. My responsibilities are listed below:
Maintained and administered configuration data and asset records, ensuring data accuracy through audits, verifications, and resolution of discrepancies across multiple platforms and applications.
Collaborated with business analysts and end users to define data requirements, supported data integration and reporting needs, and created data flow diagrams and process models.
Produced regular reports, dashboards, and metrics; supported change and incident management processes by enhancing impact analysis and adhering to data administration standards.
Unisys India Pvt. Ltd June 2010 to February 2011
Remote Support Analyst
Level 2 Technician: ASHLAND
Provided remote Level 1 and advanced technical support for desktop, connectivity, VPN, wireless, and Windows OS issues for Ashland employees, including troubleshooting hardware and software problems.
Supported enterprise applications such as Lotus Notes, Microsoft Office 2003, Live Meeting, and Blackberry services; handled printer configurations and data migrations using UMT and SMA tools.
Managed incident tracking and escalations via Remedy 7, coordinated hardware part orders with vendors like Dell and Lenovo, and generated agent performance/utilization reports using SharePoint.
User Account Management: UNILEVER
Managed IT infrastructure for Unilever’s Latin America and Europe regions, handling user account management, including creation, modification, and deletion of domain and UNIX accounts, as well as mailboxes and shared drive permissions.
Administered DFS for shared folder creation, managed security groups, distribution lists, and host services on DNS, and deployed software using SMS.
Prepared knowledge base articles, service level reports, and maintained resource mailboxes while ensuring smooth operation of IT services.
Infosys Technologies Limited. Feb 2009 to March 2010
Assistant Engineer
Level 1 Technician: VITERRA
Provided Level 1 technical support to Viterra employees, managing incidents and service requests, troubleshooting desktop, connectivity, printer, VPN, and software issues via remote desktop and email.
Provisioned and de-provisioned user accounts using IBM Tivoli Manager, handled Blackberry activation, and performed remote installations of software.
Maintained first-call fixes, escalated issues as needed, and played a key role in knowledge transfer and mentoring new team members.
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