Customer Service Associate
Resume:
Christina Cochran
Charlotte, North Carolina *****
****************@*****.***
https://www.linkedin.com/in/Christina-cochran-186043232 Objective
To solidify a position within a profitable organization that promotes opportunities for advancement and growth. That I may learn the business from the ground up as my goal is to advance from within. Professional Summary
Experienced professional with over 17 years of providing service and support to the public. Possesses confidence and patience to effectively communicate with thousands of customers from all culture and economic levels. History of award winning performance in problem solving and ensuring customer satisfaction. I believe I work both efficiently and effectively in a remote position. Professional Experience
The Millennium Group Charlotte, NC (Digital Print Services)/Exela Technologies (Imaging Department)
Customer Service Associate January 2018 – August 2022 Meet daily Service Level Agreements (SLA’s), associated with the units work. Maintenance of all logs and reports pertaining to the unit. Identifying and processing priority mail.
Preparing mail items for scanning.
Scanning documents into the workflow.
Process all new request into the company, including mail delivered by couriers from US Postal Service and also mail received from express courier services. Assist in other areas as needed.
Exela Technologies (Imaging Department)
Data entry of key clients information into workflow systems. Accurate identification of clients within a specified customer segment. Meet daily Service Level Agreements (SLA’s), associated with the units work. Scan, save, and email daily work received from Mail Services, including but not limited to Bank of America corporate accounts as well Executive Relations. Scan and process the Bank of America Legal Mail.
Novitex Enterprise Solutions, Inc. Charlotte, NC
Customer Service Associate, Mail Services January 2013- January 2018 Receive, sort,and distribute incoming mail.
Scan incoming mail for security purposes; ensure property arrival. Pick up outgoing FedEx, UPS, DHL, or USPS packages from scheduled mail stops. Look up postal mail that may be delayed due to missing or inaccurate mail codes. Prompt collection of outgoing mail.
Deliver supplies to designated locations as needed for mailing projects. Pitney Bowes Management Services, Charlotte, NC
Customer Service Associate July 2006- January 2013 Demonstrate success in customer service work.
Scan, fax, file, and collate mail.
Retrieve mail from the local post office.
Perform various Mail Services activities such as; metering, sorting, folding, inserting, delivering and picking up.
Maintain the highest level of customer service while demonstrating a friendly and cooperative attitude.
Maintain all logs and reporting documentation.
Enter daily information into spreadsheets.
Skills
Excellent organization, communication, and interpersonal skills. Excellent filing and organizational skills.
Great problem solving skills.
Ability to work independently and productively as a team member. Education
Independence Senior High School
Class of 2002
Training/Certifications
AIM certification
Global certification
Money Laundering
Microsoft Office
Enterprise Safety and Security
US Enterprise Privacy Principles
Global Records Estate Services
Education Compliance and Operational Risk
Risk Management
Information Security Monitoring Notice
CAO Regulated Electronic Communication Attestation
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