Management Systems l
Resume:
MICHELE SIBLEY
***********@*****.*** Las Vegas, NV 89130
Dynamic service trainer with a proven track record at Tupelo Honey Southern Kitchen, specializing in coaching techniques and relationship building. Expert in developing engaging training materials and utilizing learning management systems. Committed to enhancing team performance and customer satisfaction through innovative instructional methods and effective support strategies.
professional summary
skills
• Customer assistance • Relationship building
• Coaching techniques • New hire training
• Learning management systems • Sales training
• Industry expertise
experience
SERVICE TRAINER
tupelo honey southern kitchen, columbia,
sc
Jan 2025 - May 2025
Built strong relationships with external
vendors involved in the development or
delivery of educational material.
•
Adapted instructional methods based
on trainee feedback and performance
evaluation results.
•
Utilized technology such as webinars
and virtual classrooms when delivering
distance learning courses.
•
Created comprehensive training
materials including handouts,
slideshows, manuals, job aids and other
resources for use during instruction
sessions.
•
Evaluated existing curriculum materials
and made recommendations for
•
SERVER
improvement where needed.
Ensured compliance with applicable
regulations related to safety procedures
in the workplace environment.
•
Advised supervisors on best practices
for providing ongoing support after
completion of training programs.
•
Employed various teaching techniques
such as role playing, case studies,
lectures, group activities, and individual
exercises to maximize learning
outcomes.
•
FOH MANAGER
ltch hospitality, pine ridge, sc
May 2024 - Oct 2024
Handled complaints from customers
professionally while ensuring their
satisfaction was achieved.
•
Conducted regular meetings with
management team to discuss strategies
for improvement of services and
products offered.
•
Utilized effective leadership skills to
motivate staff to reach goals and exceed
expectations.
•
Provided exemplary customer service
while interacting with guests on a daily
basis.
•
Recruited qualified candidates for open
positions through various methods such
as job postings and interviewing
processes.
•
Maintained excellent cash handling
accuracy, achieving 99% accuracy rating.
•
SERVER
montana club, missoula, mt
Jun 2013 - May 2023
Provided excellent customer service by
anticipating needs and responding
promptly to requests.
•
Greeted and accommodated guests,
building positive experience from first
interaction.
•
Demonstrated ability to interact with
customers in a friendly and professional
manner.
•
Prioritized multiple tasks in dynamic
environment and stayed calm and
•
composed.
Used good communication skills to
reduce guest dissatisfaction.
•
Checked in with guests throughout meal
service, replenishing drinks and catering
to additional requests.
•
Memorized menu to help diners make
informed meal choices.
•
Assisted with training of new staff
members.
•
Cleaned and sanitized hands and
surfaces to optimize food safety and
comply with health department
regulations.
•
Resolved customer complaints and
inquiries in a timely manner.
•
References available upon request
references
Contact this candidate