Account Manager Data Analysis

Frankie Andrade

Account Manager/Sales

*** * ** *** ****, W Sacramento, US, 95605, 916-***-****, ***********@*******.*** Professional summary

Client Manager with over 17 years of extensive expertise in EDI, contract management, and data analysis, adept at enhancing processing efficiency and streamlining operations. Demonstrates strong leadership in fostering collaborative relationships and driving innovation in electronic data workflows, contributing to significant improvements in data accuracy and client satisfaction. Passionate about leveraging skills in sales and technology to deliver exceptional service and drive organizational success. Employment history

EDI Eligibility Specialist, Jul 2017 - Jan 2025

Superior Vision Services, Rancho Cordova, Ca.

EDI Analyst, May 2016 - Jun 2017

Blue Shield of California, El Dorado Hills, CA

Sales Representative, Feb 2013 - Sep 2015

Alorica - AT&T, Reno, NV

Skills

EDI (Skillful),

Data Analysis (Skillful),

Sales (Experienced),

Contract Management

(Experienced),

Microcomputer

Operations

(Experienced),

Excel, Word, Outlook

(Experienced),

Typing (Experienced).

References

Gina Smith, Superior

Vision Services by

Versant Health

(Gina.Smith@versantheal

th.cm, 916-***-****),

Anthony Hansen, Alorica

/ AT&T

(*******@**********.**)

,

Tessah Montoyah, Blue

Shield of California

(******.*****@*****.**

m).

Processed eligibility data (834 Files) to enhance EDI accuracy and efficiency. Resolved complex EDI issues, improving client satisfaction. Streamlined verification processes, reducing processing time. Maintained detailed and accurate documentation of all Client correspondence across all departments via Workflows and company e-mails. Coordinated with healthcare providers to resolve eligibility issues, fostering strong relationships and ensuring timely patient access to services. Manage EDI transactions to boost data accuracy, enhancing processing efficiency by 18%.

Collaborate with teams to resolve data issues, ensuring smooth integration. Analyze data trends to identify improvements, streamlining operations. Develop data protocols, reducing error rates significantly. Provided ongoing support for cross-functional initiatives, optimizing electronic data workflows and fostering team synergy.

Interacted with customers to identify needs and promote AT&T products, enhancing satisfaction.

Explained billing and product features, offering technical support to resolve customer issues.

Achieved sales targets through effective customer engagement, driving revenue growth.

Implemented sales strategies that consistently exceeded targets, fostering business growth.

Stayed knowledgeable about company's products, services, features, and pricing plans.

Enhanced customer engagement strategies, leading to noticeable results in client retention and satisfaction levels.

Contract Manager, Feb 2008 - Sep 2010

Environmental Development Group, Sacramento, CA

Education

Vocational School Certificate, Oct 2011 - Jun 2013 Paul Mitchell The School, Sacramento, CA

Cosmetology

Vocational School Certificate, Sep 1994 - May 1995 Mti College, Sacramento, CA

Microcomputer Operations

GED, Sep 1984 - Jun 1986

Newark Memorial HS, Newark CA

Responsible for overseeing and managing Commercial Landscape Contracts with Northern California Walmart facilities

Fostered strong relationships with store managers. Regularly evaluated contract performance, addressed issues, and ensured value for money. Scheduled crews to perform landscape maintenance, and irrigation repairs as needed at 72 different client facilities in Northern California.

Created Weekly schedules for crews, and made all hotel reservations. Prepared weekly payroll report for all field workers

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