Customer Service Rep

Kendall R. Martinez

**** ****** **** ** #*** Dallas, TX 75238 214-***-****

OBJECTIVE

To work as part of an efficiency team, contributing my skills to increase productivity and efficiency and to improve

my professional skills while growing operational performances.

SUMMARY OF QUALIFICATIONS

Excellent Interpersonal skills

Professional attitude and manners at all times

Good verbal and written skills

Demonstrate a determined attitude

Multi task oriented

Associates degree of culinary Arts and Science

9 years of excellent customer service/call center experience

WORK EXPERIENCE

Essilor– Customer Service Rep Dallas, TX November 2020 – July 2024

Data Entry -working warranty applications

Customer Service – Communicating with Opticians for eligible accts

Work from Home – Home office/work equipment/laptop

Genpact-Customer Service Rep Richardson, TX July 2020 - October 2020

Collections Department – Inbound/Outbound calls

Worked in several programs

Email follow up response

Dominos-Cook Dallas, TX Novermber 2017 – Current

Pizza Cook Expert – Part Time

Prep-Cook Expert – Part Time

Delivery Expert -- Part Time

Comerica Bank CSR Dallas, TX May 2017 – September 2017

Customer inbound calls

Upsell/refer other products available

Help understand savings and loans procedure

Hilton Park Cities-Room Service Dallas, TX Nov 2015- Feb 2017

IRD Hotel serving delivering Food service to guest in hotel

Prepared pre-shift activities supplies replenished duties from night before

Assist helped cooks/salad and dessert preparation.

Inventory pantry and dry goods

Great phone customer servce.

Hilton Anatole-CSR Dallas, TX January 2015 - Nov 2015

Food Runner/Media Bar and Grill

Worked with kitchen and servers restocked restaurant with supplies

Helped out serving when needed at peak times

Alere – Remote Call Center-Agent Seattle, WA January 2015 – April 2015

Answer High Volume inbound calls from potential customers wanting to quit smoking

Answered with the utmost respect and empathy.

Enrolled clients into the Alere System

Multitasked used various windows/Microsoft programs

Hilton Worldwide-CSR Carrollton, TX August 2014 – December 2014

Answer high volume inbound calls from guest with issues after checking out of hotel

Handled high escalation calls from upset guest wanting compensation for their past stay

Had authority to make it right with the customer with the satisfaction guarantee

Worked with many programs to verify guest account

Worked with many Microsoft accts.

Ernst & Young-CSR Dallas, TX May 2014- July 2014

Handle a large volume of Inbound calls

Screen applicants for WOTC eligibility

Handle employer calls for job posting

Works with Microsoft Word, Excel, Outlook, and many internet applications

Asko Appliance-Tech Support Plano, TX July 2013- March 2014

Handle a large volume of inbound/outbound as well as emails daily.

Provided information about company products, specials, and general business practices.

Researched and responded questions received by clients.

Aided distributors and service technicians regarding mutual clients

Wave Ware Technologies- Purchasing Dallas, TX July 2001- July 2010

Customer Service with products and operating business strategies with equipment

Serviced, worked on and repaired paging systems

Answered inbound calls from current customers with issues worked in many Windows programs

Helped and educate clients with operating procedures

Managed Purchasing for sales and for production. Established great relationship with current vendors

Worked inventory control and maintained in-house product organization

EDUCATION

Remington College Dallas Campus Dallas, TX Aug 21 – Feb 2013

Associates Degree – Culinary Arts and Science

Lake Highlands High School Dallas, TX Aug 1986 - May 1989

High school Diploma

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