General Manager Customer Relationship

General

RP

**********@*****.*** 732-***-**** Venice, FL 34293

Richard Polonsky

PROFESSIONAL SUMMARY

Experienced in leadership and team building, with a strong focus on customer relationship management and operational efficiency.

Skilled in developing strategies to maximize profitability and improve staff performance. Ready to leverage expertise in restaurant management to drive success and enhance team dynamics in a Restaurant Manager role.

EXPERIENCE

General Manager

September 2015 - May 2025

Bocca Lupo, North Port, FL

• Recruited team members to maintain adequate

staffing levels.

• Provided coaching and mentoring support for

employees at all levels of the organization.

• Used customer feedback for improving operations

and building brand loyalty.

• Managed profit goals against budget and prior year, keeping controllable costs within budget.

• Developed strategies to improve operational

efficiency, reduce costs and maximize profitability.

• Created policies, procedures and guidelines for

staff members' daily operations.

• Created weekly schedules to optimize staffing and maximize labor costs.

• Established policies and procedures for food safety compliance with local health codes.

SKILLS

• Leadership and team building

• Customer Relationship Management

• Health and Safety Compliance

• Staff training/Developing

• Customer Retention

• Time Management

EDUCATION

Raritan High School, Hazlet

CERTIFICATIONS

Safe Serve Certification

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