Customer Service No Experience
Resume:
Cheyenne Jones
Chicago, IL *****
***********@*****.***
Willing to relocate to: Chicago, IL
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Chicago Transit Authority-Chicago, IL
September 2023 to January 2024
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Achieved XX% increase in customer satisfaction scores through proactive problem-solving techniques
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
Home Care Aide
Help at Home-Chicago, IL
April 2022 to August 2022
• Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
• Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to detect any abnormalities or changes in health condition
• Assisted with light housekeeping tasks such as laundry, cleaning dishes, tidying up living areas to maintain a clean and organized environment for clients
• Engaged in meaningful conversations with clients to provide companionship and emotional support Crew Member/Cashier
White Castle-Chicago, IL
April 2019 to June 2019
• Provided fast and friendly service to customers, ensuring a positive dining experience
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment
• Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
• Collaborated with team members to meet customer needs in a fast-paced environment Crew Member/Cashier
Wendy-Chicago, IL
June 2018 to October 2018
• Prepared food items according to established recipes and portion sizes
• Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment
• Fulfilled special requests from customers such as modifications to menu items or dietary restrictions Crew Member/Cashier
Dunkin' Donuts-Chicago, IL
January 2018 to May 2018
• Efficiently took customer orders and accurately entered them into the POS system
• Maintained a clean dining area by promptly clearing tables after each use
• Demonstrated exceptional time management skills by consistently meeting delivery deadlines for takeout orders
• Leveraged strong communication skills when resolving customer complaints or concerns
• Increased efficiency in the drive-thru line by implementing streamlined processes for order taking and payment collection
Education
High school or equivalent
Penn Foster Online
January 2020 to Present
Skills
• Food Preparation (3 years)
• Cash Handling (4 years)
• Customer service (4 years)
• Cleaning Experience (3 years)
• Communications (3 years)
• Communication skills (4 years)
• Organizational Skills (2 years)
• Caregiving (3 years)
• Security (2 years)
Certifications and Licenses
Guard Card
PERC Card
Contact this candidate