Service Representative Customer

Number: 202-***-**** Email: ****.*******@******.***

GREGORY

JONES

PROFILE

Well versed tech savvy customer service representative with years of case management skills. Experienced in working in a fast-paced environment that requires great communication skills, teamwork, and efficient multitasking skills. Daily interactions and problem solving for consumer cases that involves chemical and health related matters. An instrumental team member that provides immediate solutions for received consumer related issues. CERTIFICATIONS WORK EXPERIENCE

• Hazardous Material

Technician-0416

• Microsoft Office Suites

• FEMA IS00241.B Decision

and Problem Solving

• FEMA IS00230.D

Fundamentals of

Emergency

Management

• FEMA IS00242.B Effective

Communication

• FEMA IS00240.B

Leadership and

Influence

Emergency Service Specialist

The American Chemistry Council-CHEMTREC Falls Church, VA 2022-Present

Daily use of Microsoft Office Suite, CRM portal, Sharepoint, and material safety point library. Answers, screens, and processes incoming calls. Create written reports, that are legal documentations, for every call that is received. Collaborates with internal and external departments to provide insight, input, and details on case related issues. Perform follow-up calls to consumers and external companies related to a respective issue. Perform daily peer reviews that consist of, but are not limited to, the review and closing of consumer cases. Daily contact with poison control. Provide consumers with containment instructions. Attend trainings and information sessions related the success of my role. Helps on new project with SkyTank, that provides insurance adjustment and chemical management related insight to consumers.

Customer Service Representative

ID.ME McLean, VA

2021-2022

Live chat center representative that provided daily member identity verification. Provide timely, accurate, and efficient services to consumers. Daily review of consumer documentation, checking for accuracy and legitimacy of verifications. Use of internal system to confirm consumer information for account creation. KEY SKILLS

• Case Management

• Multitasking

• Consumer problem

solving

• Poised under pressure

• Employee training

• Report creation

• Quality assurance

• Solid written & verbal

communicator

Data Analyst

Dept. of Homeland Security-HCMA Washington, DC

2020-2021

Contracted data analyst that provided daily support for office related matters. Provide direct support for HCMA’s long term risk reduction mitigation planner. Duties included, but were not limited to, data reconciliation, hazard mitigation planning, updating of shelter roster, invoice reconciliation, and providing city map details of water, power, and internet lines. Assisted with quarterly reporting and weekly coordination calls with external agencies. Courier

DHL Express One Logistics Washington, DC

2016-2020

Daily courier services provided to customers. This included sorting and loading packages onto my assigned delivery truck. Driving and delivering packages to customer’s residence(s) and business(es). Train new hires on routes, loading trucks, and courier services.

LIHEAP Case Worker

DC Office of Energy and Environment Washington, DC 2015-2016

Contractor hired to perform document verification to determine consumer eligibility for DC energy programs. Worked closely with Washington GAS and Pepco to send amount of relief that the consumer(s) were deemed eligible for.

EDUCATION

College (Business Technology)

Univ. of the District of Columbia Washington, DC

2010-2012

High School Diploma

Paul Lawrence Dunbar Washington, DC

2008

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