It Support Customer Service

Kelsey Harrison

***************@*****.*** 240-***-**** Waldorf, MD

Professional Summary

Customer-focused IT Support Specialist with 5+ years of experience in customer service, and hands-on troubleshooting of IT systems. Skilled in supporting Windows and Linux environments, including Ubuntu. Proficient in scripting with Python using Spyder IDE, managing cloud platforms such as, but not limited to: Microsoft Azure AD and AWS, and working with hardware, such as Arduino, for tech projects. Demonstrates ability in resolving complex issues, supporting end-users, and managing systems efficiently. Currently pursuing CompTIA Tech+ certification with a focus on cybersecurity.

Technical Skills

●Operating Systems: Windows, Ubuntu (Linux)

●Programming & Tools: Python (Spyder IDE), Arduino

●Cloud & Directory Services: Microsoft Azure AD, AWS

●IT Support: Hardware and software troubleshooting, peripheral setup, and basic networking

●Productivity Tools: Microsoft Office 365 (Word, Excel, Outlook, and Teams)

●Soft Skills: Technical documentation, customer service, time management, and adaptability

Professional Experience

Field Service Representative Retail Data Solutions – Virginia Nov 2024 – Present

●Perform scanning audits in stores to ensure inventory data accuracy.

●Collaborate with internal teams to streamline service operations and client reporting.

●Document data in a mobile application to ensure consistency across platforms and personnel.

●Travel to multiple locations to service a variety of vendors for diversity.

Employer Relations Assistant DeVry University – Remote Feb 2023 – Mar 2024

●Managed job postings and updated employer records for accuracy.

●Conducted market research on internships and full-time opportunities for students and alumni.

●Coordinated virtual events and conducted outreach to build professional networks.

●Connected personnel to organizational resources to promote professional development and ensure upward mobility.

Administrative Assistant SRL Total Source – Waldorf, MD Apr 2021 – Jun 2021

●Scheduled meetings, edited and managed website marketing advertisements, and created internal training documents.

●Supported executive-level communication and documentation processes.

●Communicated with clients and directed inquiries to the appropriate personnel.

●Collected, organized, and distributed correspondence to receiving correspondents.

●Marketing Manager and Customer Care Specialist Complete Home Solutions – Lothian, MD Jul 2019 – Mar 2020

●Handled incoming customer inquiries, scheduled appointments, and managed data entry.

●Led social media campaigns and marketing content development.

●Conducted service audits and compiled reports to support quality assurance.

●Organized and filed customer information on excel for government use.

Education & Certifications

●Cybersecurity Training Program, California Institute of Applied Technology – CA (2025-Present)

●Pursuing CompTIA Tech+ Certification (2025-Present)

●Bachelor of Science in Information Technology & Networking, DeVry University – Chicago, IL (Graduated: 2024)

●Dean's List (DeVry University): Spring 2023, Spring 2024

●Associate Degree in Information Technology & Networking, DeVry University – Chicago, IL (Graduated: 2022)

●Dean's List (DeVry University): Summer 2022, Fall 2022

●Certificate: Networking Essentials, DeVry University – Chicago, IL (Obtained: 2022)

●Dean's List (DeVry University): Summer 2021, Fall 2021, Spring 2022

Achievements

●National Honor Society (Joined: 2024)

●Multiple Dean’s List Honors

●Cum Laude-DeVry University (Awarded: 2024)

References

Available Upon Request

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