Technical Support Payroll Processing

Gina Goston

972-***-**** ****.*****@*****.*** Arlington, TX 76006

Payroll & Garnishment Analyst

Exela Enterprise Solutions Inc - Irving, TX September 2019 to Present

This role encompasses a range of payroll processing and support functions, with a specialization in garnishment management. The responsibilities include:

Payroll Processing

Accurately entered employee data from HCM EAN tickets into ADP, ensuring data integrity.

Provided timely technical support by resetting ADP passwords for locked-out employees.

Efficiently processed schedule changes for both new and existing employees in ADP.

Entered and maintained critical employee tax and direct deposit information within ADP.

Managed and maintained employee garnishments, ensuring compliance and accuracy

Garnishment Management

Subject Matter Expert: Provided expert guidance and support to corporate payroll personnel on all aspects of wage attachments.

Developed and Delivered Training: Designed and conducted comprehensive training programs on garnishment procedures for new corporate payroll employees.

Regulatory Compliance: Served as the primary resource for interpreting and applying regulations related to diverse garnishments (child support, tax levies, student loans, bankruptcies, creditor garnishments).

Workflow Management: Prioritized tasks and oversaw the wage attachment workflow for corporate payroll, ensuring accuracy and efficiency.

Expanded Training Reach: Conducted wage attachment training for corporate personnel and supported field payroll education efforts.

Process Improvement: Led the implementation of state-mandated ACH child support payments, collaborating with state agencies and IT.

Data Management: Accurately entered and maintained court-ordered deductions in employee Masterfile records.

Leadership Support: Served as backup to the Payroll Supervisor, demonstrating leadership and problem-solving abilities.

General Skills

Demonstrated exceptional verbal and written communication skills, fostering clear and effective interactions.

Cultivated and maintained strong professional relationships with colleagues and stakeholders.

Proficient in utilizing modern office technologies and best practices to enhance operational efficiency.

Experienced in managing organized filing systems and crafting professional business correspondence.

Compliance:

Adherence to all applicable employment laws and regulations. Insperity is an equal opportunity employer and values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Payroll Analyst

Advantage Resourcing - Dallas, TX September 2017 to May 2019

This role is responsible for the full cycle of multi-state payroll processing, ensuring accuracy and compliance.

Payroll Processing: Analyzing, preparing, and processing bi-weekly payroll for all employees (exempt and non-exempt), including timesheet review, garnishment processing, and special deductions. This also involves processing off-cycle checks for terminations, pay changes, and commissions.

Payroll Reconciliation & Reporting: Performing month-end close reconciliations and generating various payroll and audit reports for other departments.

Tax Compliance: Ensuring accurate tax information and collaborating with payroll system contacts for timely tax filings.

HR Collaboration: Partnering with Human Resources to process new hires, terminations, and benefit deductions.

Payroll Support: Serving as the main point of contact for all payroll-related inquiries, resolving issues, and answering questions from employees, managers, and HR regarding pay, policies, and benefits.

Payroll Operations: Ensuring timely and consistent payroll processing, handling salary continuation payments, commissions, other earnings and deductions, and processing stop payments/direct deposit reversals as needed.

Project Payroll Specialist

SNI/Accounting Now- November 2016 to January 2017

Payroll Specialist (Contract assignment)

KForce Staffing/ Parallon - Irving, TX August 2014 to January 2015

Spearheaded full-cycle, multi-state payroll operations for a diverse workforce of 800-1,000 employees and physicians, consistently delivering accurate and timely compensation.

Payroll Processing: Executing multi-state payroll, including adjusting and maintaining timekeeping records, deductions (voluntary and involuntary), and verifying missing punches.

Data Entry & Reporting: Entering data into Kronos and Lawson time and attendance systems, generating pre- and post-payroll processing reports, and maintaining Excel spreadsheets for payroll balancing.

Payroll Analysis & Reconciliation: Reviewing and analyzing payroll reports and assisting facilities/HR in researching and resolving payroll discrepancies.

Compliance & Communication: Staying current with multi-state regulatory requirements and company policies, escalating issues to management as needed, and maintaining strict confidentiality of payroll information.

Payroll Coordinator (Contract assignment)

AutoNation - Irving, TX February 2013 to July 2014

Processed bi-weekly payroll for 2,000+ employees across four multi-state locations (TX, CA, AZ, KY) using ADP, ensuring accurate and timely compensation for diverse roles (sales, management).

Managed off-cycle manual payroll calculations and corrections, resolving discrepancies and maintaining payroll integrity.

Verified sales consultant time punches, ensuring accurate labor reporting and compliance.

Generated and analyzed daily timekeeping reports to optimize scheduling and minimize discrepancies.

Maintained and updated Excel spreadsheets for new hires, transfers, and terminations, ensuring accurate employee records.

Generated and reviewed reports to guarantee accurate posting of commissions, salaries, and minimum wage compliance.

Consolidated store-specific payroll batches for efficient document scanning and record-keeping.

Calculated and processed vacation, PTO, and sick leave accruals and usage for all employees.

Managed employee personal data, benefits, salary, workers' compensation, unemployment, and disability records.

Served as the primary point of contact for Controllers at four locations, resolving complex payroll issues and providing timely solutions.

Payroll Specialist

Dr. Pepper Snapple - Dallas, TX July 2010 to February 2013

Responsible for processing payroll for 500+ route driver employees using SAP for TX (DFW and Irving), CA and KY

Processed off-cycle payroll calculations and corrections, ensuring accurate and timely compensation.

Conducted daily verification of uploaded delivery routes, ensuring data integrity and operational efficiency.

Audited driver route invoice activity against SAP case sales postings, identifying and resolving discrepancies.

Executed daily settlement of driver route paperwork for 6 branches and 81 delivery routes, maintaining financial accuracy.

Validated delivery driver cash deposits for assigned branches, ensuring proper cash handling and reconciliation.

Rectified drop route and handheld issues within SAP 6.0, minimizing operational disruptions.

Served as the primary point of contact for drivers, resolving payroll inquiries and implementing corrective actions.

Education

Bachelor's in Human Resource Management

University of Phoenix - Phoenix, AZ Present

Business Management

Grambling State University - Grambling, LA 1993 to 1994

Additional information

Software Skills

Type 75 wpm; 10 Key by Touch 10,000 Keystrokes; UltiPro, UltiPro T&A, (Ultimate Software) Citrix, Kronos, Lawson; Document Direct; ADP Payroll Software; Microsoft Word, Microsoft Outlook, Windows XP/2007; Excel; Microsoft Access; Microsoft Publisher; PowerPoint 2010; MS Office 2000; PeopleSoft; Access HR Database & Time and Attendance; Taleo, First Time, Online Payroll, Ewfm; Touch point and 3270; Avaya Centerview; Quicken 2005-2007; CMS Supervisor; SAP 4.6 & 6.0, SME-Subject Matter Expert

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