Product Management Vice President

Bradley Tucker

Executive Leadership Strategy & Execution Product Management

Johns Creek, GA 30022

706-***-****

**************@*****.***

linkedin.com/in/bradleytucker

PROFESSIONAL SUMMARY

Highly functional, executive leadership oriented, specializing in strategy, team building, large-scale organizational management, and full-scale process lifecycle deployment, with proven expertise at the highest levels of running large teams and organizations. Full software platform experience totalling 20+ years, ranging in both B2B and B2C solutions, in all aspects of management such as high-level leadership, product management, support, implementation, and all associated operations.

EXPERIENCE

NorthAB, LLC(formerly North American Bancard, LLC),Troy, MI(remote) Vice President, Head of Product, Support, Admin Operations, & Deployment; North Hospitality Jul 2024 - Present

Serving as the secondary leader on the Hospitality Executive Team, responsible for sales, account management, implementations, partnerships, administration, deployment, and support budgets, as well as a primary stakeholder in all go-to-market planning for the hospitality organization. Additionally, directly responsible for the management of and strategic execution related to the Product Management, Support, Admin Operations, & Deployment teams. Key Responsibilities & Accomplishments(in addition to the below):

● Serving in several aspects as the interim-GM of Hospitality

● Owning 75% of the budget & workforce planning related to the Hospitality vertical

● Bringing a brand new software platform to market; from initial requirements and design, to full scale deployment

● Managing 10 high-level direct reports, accounting for a total of 80 resources

● Executive management of Admin Operations, the team responsible for all accounts payable, accounts receivable, invoicing, and compensation distribution for the entire Hospitality Vertical

● Executive management of the Support team, responsible for all support for all products developed and deployed by the hospitality vertical

Vice President, Head of Product, Internal Operations, & Deployment; North Hospitality Apr 2023 - Jul 2024

Senior Director, Head of Product, Internal Operations, & Deployment; North Hospitality Jan 2023 - Apr 2023

Serving on the Hospitality Executive Team, focused on the strategic operations of North Hospitality and it’s associated departments (Sales, Account Management, Partnerships, Implementations, Support, Administration Operations, Deployment, Product Management, Engineering), as well as being directly responsible for the execution of the strategy related to the Product Management, Internal Operations, & Deployment teams. Key Responsibilities & Accomplishments(in addition to the below):

● Planning and Execution of the physical combination and logistical consolidation of 7 different hospitality warehouses (scattered across the South and Midwest regions of the United States)

● Managing the selection of all hardware used by internally developed platforms

● Managing the procurement of all hardware deployed for all platforms sold

● Leading all aspects of internal operations, systems, and tools, such as Salesforce implementation, Zendesk operations & management, Quickbooks operations & management, and all other internal tools that run the hospitality organization

SKILLS

High-level Leadership

Product Management &

Lifecycle

Team Building

Executive-level

Management

Full-stack Software

Platforms

Payments & E-Commerce

Agile Methodologies

API Integrations

Partnership Management

Hardware Procurement

Warehouse & Deployment

Management

Point-of-Sale

Full-scale Operations

Process Creation,

Development & Iteration

Team Management

Training

Enterprise Solutions

Implementation Strategy

& Execution

Relationship Management

Senior Director, Head of Product, North Hospitality Oct 2022 - Jan 2023

Building, Leading and Guiding a Product Management Team of product managers, designers, operators, and marketers, that are hyper-focused on the hospitality components of the guest experience through innovative and thoughtful product development. Owning all aspects of the product strategy, development, and execution of all POS platforms under the hospitality organization. Leading cross-functional teams to develop and launch new products that improve operational efficiency, increase revenue, and exceed guest expectations. Key Responsibilities & Accomplishments:

● Conducting market research and analyzing customer feedback to identify opportunities for new product development

● Managing the entire product lifecycle from ideation to launch and ongoing product support

● Building strong relationships with external partners to support product development

● Collaborating with all teams to develop and execute strategies that drive growth and profitability

● Ensuring that products meet quality standards and are delivered on time and within budget

● Managing a team of product managers and others responsible for product development and support

● Developing and maintaining a strong understanding of the industry, emerging trends and technologies

● Collaborating with Leadership stakeholders to guide the strategy across the hospitality vertical BentoBox CMS, Inc(division ofFiserv, Inc), New York, NY(remote) Director, Product Management

Jan 2022 - Sept 2022

Managing and Setting the Product Strategy for the BentoBox Platform and Integrations, as well as unifying POS and Payment Products from our sister company (Clover), and helping establish strategy to expand in the restaurant vertical of Fiserv (parent company).

Key Responsibilities & Accomplishments:

● Full lifecycle management of the Product Integrations Teams, responsible for all external and internal integrations into the BentoBox/Clover POS Platform stack

● Strategic Planning of all Integrations into the Platform, including all roadmaps, revenue opportunities, and management of competitor analysis

● Leading several resources and scrum teams focused on the tactical side of product development

● Partner Engagement to manage relationships with all Integrations into the environment

● Implementing Clover Payments and POS Integration into the BentoBox Platform, pre-acquisition, leading to acquisition of the BentoBox Platform by Fiserv, as well as post-acquisition, leading the cross-functional team responsible for combining all BentoBox and Clover functionality into a singular user-experience Sr. Product Manager - Partnerships and API Integrations Apr 2021 - Dec 2021

Managing, Developing, and Setting the Product Strategy for the BentoBox Platform and Integrations, as a whole, and helping contribute to the overall direction of the suite of Product offerings. Specifically, leading initiatives with several products, such as restaurant point-of-sale, CRM, and payment processing. OpenTable, Inc(division ofBooking Holdings, Inc),San Francisco, CA(remote) Sr. Technical Product Manager - Partnerships and API Integrations May 2016 - Apr 2021

Managing, Supporting and Developing all aspects of API functionality, both Consumer Product (external customer-facing) and Restaurant Product (internal restaurant-facing), and all associated processes.

● Creating, Developing, and Overseeing processes for all API Integrations, internally/externally

● Creating, Understanding and Communicating platform capabilities, specifically as it relates to API integrations, as well as overseeing associated documentation and internal processes

● Communicating the Implementation and Development needs of partners and potential partners to the entire Product Management Organization

Sr. Enterprise Solutions Engineer, Field Operations Engineer, Restaurant Operations Specialist Jan 2011 - Jun 2016

Experience detailson LinkedIn

EDUCATION

Georgia State

University

Atlanta, Georgia

Business Management

2005-2008, 2009-2010

The University of

Georgia

Athens, Georgia

Education

1996-1997, 2000-2001

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